"No idea what happened on Monday, and still zero communication apart from the restaurant apart from the money spent being silently refunded yesterday. Completely bizarre experience. We pre-ordered a home delivery Valentine's Day meal a day early to make sure they weren't sold out on...the day. After the food hadn't arrived, we called the restaurant and after minutes of confusion on the other end was eventually told our food was out for delivery. minutes later and still nothing, we called again and a similar amount of confusion came from the other end, except this time ending with it's minutes away from you Another minutes pass and we call, the time being about and the phone just rings through. Again and again. They are literally not picking up the phone at this point. Occasionally it goes through to voicemail as presumably some other confused customer attempts to contact them only for the phone to keep ringing. Now, it's a busy day for restaurants, so of course some problems are to be expected. But why was there absolutely zero communication? What happened to the food? Why was nobody answering the phone for the rest of the evening? Was it a desperate order from management in the chaos of an over-booked restaurant? Why did we not even get a text or email to explain that our food was never going to arrive? Again, a simple we're sorry, we were really busy and your food got lost stolen eaten, here's your money back and we hope you'll give us another chance some day would've been frustrating but at least we could have moved on and found something else to eat. The food IS good, and we have enjoyed it many times over the years. But instead, absolutely no explanation was given, no apology, no way to even contact them to find out what was going on. Just us having to guess that it's never going to arrive so it's time to make other plans, at going on on Valentine's Day. Oh, they did send out a marketing e-mail today advertising Great Value Mid Week Meal Deals For Two No thanks."
