"Booked a table for lunch at 12.30pm on my wife's birthday. Arrived in time to be seated at 12.30pm and ordered drinks when we received the menus and were informed of the specials shortly afterwards. When the drinks arrived (I guess about 12.40, but I wasn't clockwatching at that point, we were asked if we would like to order, to which I replied Yes. We chatted and waited. And waited ... At 1pm I had to leave the table and approach the bar area and ask if we could please order. The reply was curt, rude and affirmative. Finally, some one arrived to take our order. I ordered the lamb rump only to be told that it wasn't available as every restaurant in Scotland was struggling to get lamb. Unfortunately the lamb rump is the first thing on the Mains list and I hadn't looked at the rest of the menu, as we hadn't been told 30+ minutes earlier when given the menus that it wasn't available. So there was a further delay in our order as I had to choose, silently fuming. We finally ordered and our food finally arrived at 13.40pm. The food was fine, but lunch was already ruined for me as I dislike sloppy service (who doesn't) and I particularly dislike being lied to (again, who doesn't). It may be true that their supplier had let them down with their lamb delivery, but the whole of Scotland? Please, your customers are not idiots, don't treat them like they are."
