"Just really disgusted with Galu 8th Nov.. I ordered steak and chips, only got the steak, the chips belatedly...I complained and wasn 't charged. Great? No. Not great. Spontaneous visit with my wife, I ordered a ribeye steak, chips billed as coming with tomatoes and rocket. Steak arrived, no chips...surly waiter telling me 'the chips are coming '....no rocket, no tomatoes. Steak was barely warm, so I started to eat it...half gone, said surly waiter brings chips over (salad never arrived and I complained....steak and chips should come with chips at the same time...place was half empty, not like they were busy..zero empathy, zero apology....just simply 'ok so what do you want me to do then...you don 't have to pay ' very aggressive, very threatening (sub text being...just shut up , you don 't have to pay, so suck it up. I 'd much rather have paid and had steak,chips and salad at £30 as listed in the menu come as steak, chips and salad...not just a steak. Waiter was beyond rudeness....muttering away that I 'd complained and staring daggers at my wife from outside the kitchen...made her feel really uncomfortable. Disgraceful. So thanks Galu....we went on the hoof...my wife been battling serious illness for two years and we 'd dropped in having been in Kingston Hospital for three hours to cheer ourselves up.... and you gave us a really poor, unwelcoming, bad quality experience...So angry. Waiter should be in the Parking Warden business not hospitality service... unpleasant, rude little man. My advice? If you want to be treated by some miserable mid life grubby waiter as if he 's doing you a favour by letting you eat bad quality overpriced food in some underwhelming pad, then this is definitely the place for you. Enjoy..."
