"What a disappointing meal. We were so excited to try your Sunday Roast which we had booked for over 1 month, as we have heard so many great reviews via word of mouth from friend's, and online/social media. Sadly, we couldn't have been more disappointed. We arrived and were taken straight to our table. Lovely waitress, took our order prompt and got our drinks quickly. Even a treat for our dog. As our order was taken (2 roast dinners and a side of mac and cheese), a group of around 10 woman came in and sat beside us. We had noticed this table set out on arrival, there were Christmas crackers etc out so clearly in for the festive meal meal. We weren't advised/warned that a large party were due to arrive. What we walked into was a lovely, quiet corner of the room which was really relaxed, quickly turned into a rather loud room over all when this party arrived, we had to shout over to one another to have a discussion. We were disappinted that we weren't warned that this party would be in at the same time as us, as it quickly got so loud that it was pointless us even having a discussion as we couldnt hear one another. We waited 40minutes before asking the waitress where our food was, as the larger parter had their food delivered to them. We were told it was just coming out. I asked again another 15minutes later where our food was as we still hadn't received it. Our food arrived shortly after, cold. It was clear that both plates had been sitting out for a while and not freshly plated. The roast potatoes were cold and dry. The meat was dry and cold. The bread sauce had a layer of skin over it and cold. We sent these plates back for them to only return 2 minutes later. The same plates reappeared. The plates themselves were warm, but the food, cold/look warm. At this point we asked for the bill and to leave. So disappointing as we had high hopes and expectations. We were looking forward to this meal for weeks; we were sad that we weren't pre-warned that we would be seated next to a large party, that food may take longer than expected, and that our food had clearly been forgotten about but had not been told this and were advised that the kitchen was just busy. When the plates were sent back to us, they had just been microwaved. I'd have presumed fresh, hot food on a new plate would have been indicated?! Furthermore, we were charged for the drinks and the side of mac n cheese!!! We hadn't touch the main meals, had eaten a quarter of the mac and cheese due to being so hungry. Although we were apologised too, it would have been appreciated to have not had to pay for the hour and 45mins that we were sat, with no food, then to be served stale, dry food and to leave with sore heads worsening from the noise surrounding us. Will not be back."
