Buffalo Chicken And Cheese
The Ark

The Ark

42-46 North Fredrick Street, G1 2BS, Glasgow City, United Kingdom

Pubs • Food • Cheese • American


"I attend this pub a minimum of once a month with my father to catch up and enjoy a few drinks and atmosphere. Been doing this since the place opened. Will not be going back after today due to the poor Qaulity door staff and policy 's being made up on the fly. I booked a table one week in advance as I usually do and when I arrived as I went to walk in a young man maybe 18 stood in front of me and told me to not dare walk past him he had in plain cloths and nothing identifying him as a doorman such as an sia badge(turned out had it on his waiste under his coat deliberately obscured) he efused me entry as I had on jogging bottoms. I was told by the doorman this is a breach of the dress code/uniform policy. When I queried this policy as I 've been coming to this pub regularly for 10 years his response was he was denying me entry as 99% of fights he breaks up where people with jogging bottoms on. . While I 'm standing there two customer came outside for a smoke one with joggers on and another with shorts he then refused the customer who was already in admittance back on to the premises but let the shorts back in. When that customer asked to go back in and get his jacket and a refund he was refused, it took his partner to come out to get his stuff. I asked to speak to the manager as I had booked a table and ordered drinks which where at the table as my father had arrived before me, he said I was not entitled to a refund on site and would need to contact them via email. I then asked to speak with the manager and he responded with no. I had.to phone my father who was already within the premises(with jogging bottoms I might add) and ask him to grab the manager who eventually came out, I asked where the dress code was stated and she could not direct me to anything but she had made the decision on the day and that 's it even though the majority of customers inside already where weathering joggers. I got so frustrated by this interaction I started recording for evidence and the door mane then told me that unless I stopped recording my father would not be getting a refund for the table/beer he had purchased for my arrival. While I complelty understand some premises have dress codes they should be clearly marked online and not be changing day to day let alone during a day after people are already in the pub. The manager refused to provide any kind of complaint details aswell. Cannot believe after so many years of attending this place to be met with this, the doorman was needlessly confrontational from the get go and just making stuff up on the spot."

Keystones

Keystones

4 Monkgate, YO31 7PE, York, United Kingdom

Pub • Full • Kebab • Drinks


"Went in for a cider with my mates the manger has very poor customer service and was refusing to serve us for no valid reason. I understand why at the first instance I was not severed as I forgot my id however I went back home brought it to show and he again refused to serve me for apparent bad attitude when all I was asking was a genuine question. Anyone who knows me knows I’m far from having a bad attitude! When coming back with my id and he saw me and my friend he rolled his eyes and shook his head at me it’s not very nice. Hence the feeling of feeling disrespected. Absolutely disgusting. Honestly felt racially profiled I am devastated. In this day and age? Really? Is it really that hard to smile and do your job of serve a drink? Went back in today after this incident purely due to meeting friends and convenience and as I felt over the situation. Was told I couldn’t be served unless I apologised to the manager who was being rude to me previously. I said yes that’s fine I’ll apologise purely to avoid another situation. A different manager came to speak to me and her attitude and demeanour from the beginning was already rude. She said I had to delete my previous review and why come back if I left a one star review. She had an issue with the fact I used race in my review however I’ve read previous reviews and other people have said the same thing. She was shouting at me in the middle of the bar, very unprofessional, and felt very attacking. I still decided to apologise to avoid my friends from having to leave. She then refused to take my apology. So just a heads up don’t leave a one star review and don’t speak about your bad experience unless you want to be shouted at spoken rudely to when you are just trying to get a drink after a hard day. I have never had an issue like this in any other pub or bar and initially felt like I shouldn’t post this experience to prevent them from further targeting me. However I am leaving York very soon and feel like this should be said. i am not trying to be disrespectful purely expressing my feelings as I felt like I couldn’t speak to the manager properly due to her predisposition of the situation."