"The security manager was rude, threatening, aggressive unprofessional to us: representing a shambolic excuse for what claims to be a joyful venue representing the vibrant nightlife of London. We were three people waiting to see a friend for his birthday: he’d paid in advance, and we were excited to celebrate with him: yet we were banned for the entire evening, since the manager developed an inappropriate and emotionally-charged vendetta against us simply for holding one beer between three of us (the majority of which remained unconsumed, with offers of immediate disposal), and ‘cutting in line’ since we had a friend who’d booked a table. The equivalent of the Highway Code must be studied in detail so as to qualify for entry. This was consequently a simple misunderstanding of an unwritten rule book, which we clearly deserved the utmost punishment for… An unforgiving ‘one strike and you’re out’ policy seems more like army recruitment than evening entertainment: so if this sounds like your idea of a fun evening out then I’m sure this would be your ideal spot! Nevertheless this illogical draconian dictatorship and condescending zero-tolerance policy perceived our ‘unacceptable behaviours’ apparently as reason enough to prove we were a threat to the running of the club: and despite civilised attempts at sober, polite, and respectful discourse: we were banned from entering, without opportunity for adult discussion. At no other establishment would an eye-roll be acceptable behaviour towards paying, willing, and well-intentioned customers. The entire experience was a complete waste of time. This treatment was unwelcoming, patronising, rude, condescending, unpleasant, uncomfortable, unreasonable and illogical: and none of us will be returning ever again. I’ll be warning everyone I know against coming to this unpleasant venue. A truly overwhelmingly unfriendly atmosphere. Humanity, empathy, and logic were abandoned in exchange for callous and unconstructive service via unprovoked and highly inappropriate emotionally-charged, flippant dismissal. Staff (the manager) seemed to be threatened by civilised people willing to spend money at a premises designed for joyful activities. Our night was ruined. Avoid at all costs."
