Calzone Chicken
Frankie And Benny's, Bury St Edmunds

Frankie And Benny's, Bury St Edmunds

Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

Kebab • Pizza • Mexican • Fast Food


"Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with waitress 2. Our food was delivered by waitress 1 and one of the dishes was incorrect. There was no apology and she said she would rectify the error, I waited for a long time for my meal, in fact, some of our group had just about finished their meal before it arrived. The meal was still missing the dressing that I had originally asked for. I was then told that they did not have the dressing that I was originally offered. Waitress 1 came over and asked if all was ok. I explained that we weren’t happy. Waitress 1 offered to take my meal off the bill. We went to the reception area to pay with waitress 3 who was lovely. She presented me with the bill which had my meal removed. Waitress 1 then came over and belittled waitress 3 saying she’d got the wrong bill for us. In fact, she had got the right copy. Waitress 3 appeared to be embarrassed by Waitress 1 behaviour. I paid and we left to have our dessert in a different place. Very disappointing for my sons birthday and we will not be going back. The restaurant was clearly understaffed and my overall opinion was poor customer service which was predominantly 1 member of staff"

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Lower Ground, Festival Place, Basingstoke, RG217BB, RG21 7BB, United Kingdom

Pizza • Mexican • European • Vegetarian


"Came here for the first time ever with my boyfriend for our anniversary dinner and was so excited to try the carbonara as it looked so good on the picture on the online menu. When it came out it looked nothing like the picture, it was genuinely just boiled pasta with olive oil and cheese. It tasted watery, bland and oily with absolutely NO ham at all!! I told one of the waiters that I had ordered a carbonara and was presented with what seemed to be plain linguine to which he responded ‘just needs a bit more sauce’. They brought out my dish again and this time it had ham on it although it still looked nothing like advertised. I gave it the benefit of the doubt and gave it a taste and it tasted the exact same. Bland, oily boiled pasta. I genuinely lost my appetite after 3 bites and felt scammed that this dish was £14 so I tried to call over a waiter and this is when the TERRIBLE customer service kicked in. I understand that the restaurant was busy but I was sat there for about 20 minutes with my hand up and said excuse me to every waiter that walked by just to get ignored. It was honestly humiliating. I finally got the attention of a waiter who didn’t come over and instead told me to wait and he’d be over in a minute but after 10 minutes of waiting he still didn’t come over and in the mean time we were STILL trying to speak to a waiter. Meanwhile I heard a man behind us, complaining about cold pasta and I went to ask him if he had complained, and he said that he did and they managed to take it off the bill. Finally a waiter came and I told him about the disgrace of a carbonara that was served to me and I asked for it to be taken off the bill to which he apologised and agreed to do. Then we just sat around waiting 30 minutes for anyone to come back and give us the bill. I was so upset and frustrated I was trying to hold back tears as I was REALLY looking forward to eating here for our date (I was so hungry too lol). Then it got even worse… the waiter had just gone to get us a bill to which another waiter came up to us and asked us if we wanted the bill. I told her it was already getting taken care of but then she came back with the bill full price without taking off the price of the carbonara. I told her we were meant to have the carbonara taken off the bill to which she crumpled the receipt in my boyfriend’s face, scoffed and walked off. We then had about 4 waiters crowded around us over this issue which was really overwhelming and embarrassing. The waiter came back with a new ‘upgraded’ bill to which she said the manager had given us a ‘manager discount’ of £7 off, I was appalled as we had been told that the carbonara would be completely taken off the bill as I didn’t even eat it and not some measly £7 discount. After arguing with her, she told me that I had to speak to the manager if I wanted it changed so I demanded to speak to the manager but never got to, it’s whatever because the waiter finally came back with the THIRD bill which took off the carbonara. All that hassle just to leave with an empty stomach. It was honestly the worst restaurant experience of my life, I cried as soon as I got home because it was so frustrating and humiliating. This is my first time writing a review on anything but the food the customer service was so bad that I felt compelled to write this review. Do yourself a favour and never visit this restaurant. It needs a lot of work. I also have pictures of my bland pasta and all the receipts. I understand that maybe they are a troubled restaurant and low on staff but the bland food is definitely not worth the extortionate price. The customer service was terrible as well and usually I’m quite compassionate towards waiters as I know it’s a rough job, but they didn’t even come to check on us once. We practically had to beg to be heard out. As a restaurant please do better, I sincerely don’t want anyone else having this bad of an experience."

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121-125 Park Street, London, W1K7JA, SW7 4, United Kingdom

Pizza • Italian • Chicken • Mediterranean


"Ummmm...YUM! Plus good service. 5 stars in my book. We were in search of something good to eat after a long day of walking and sight seeing in London. Baker Street was off the tube line on the way back to the hotel so we decided to stop here. We wandered around for a bit when a local sneezed on me and apologized. He asked if we were lost. We said no, just looking for somewhere good to eat that was kid friendly since we had my 16 month and 3 year old nieces with me. He pointed us down the street and said there was a few down that way. The first one we came across was ASK. There was also a sign outside that said Father 's Eat Free on Father 's Day! it was Father 's Day and my brother is all about free stuff so we went in. We were greeted warmly immediately and allowed to pick a table. We sat right in the front away from the other patrons because we know how the girls can get late at night especially when they are tired and hungry. The server brought over very cool jumbo wooden crayons for the girls to play with and also gave them some paper to color a Father 's Day message for my brother. Very cute. They offered to order us bread and we knew that it wasn 't free because we had a moment to see on the menu that there was a charge for it. We were STARVING so we went ahead and got some. I 'm so glad that we did. It was DELICIOUS. My 3 year old niece who is a very picky eater wanted more and more. She could have easily ate a whole order by herself. For our meals we decided to share a pizza and pasta dish amongst the three adults. We ordered the Caprina Primo Pizza and the Rigatoni di Manzo Piccante pasta dish. They both were EXCELLENT. The toppings on the pizza perfectly complimented each other and the pasta was probably one of the best I have ever consumed...and I have consumed a lot of pasta. We were definitely very pleased with our selections. Service was great until the end. Our server even helped us get the massive double stroller out the front door for us. We were definitely very pleased with our experience at ASK."

San Carlo

San Carlo

4 Temple Street, B2 5BN, Birmingham, United Kingdom

Pasta • Steak • Pizza • Italian


"As we ventured into San Carlos in Birmingham for a delightful family birthday lunch, the atmosphere was alive with anticipation. The restaurant 's elegant yet comfortable setting was the perfect stage for our midday culinary adventure. The lunch was headlined by the 'pizza of wonder ', an extraordinary creation that reimagined the classic pizza. With its impeccably charred crust and a medley of exquisite toppings, each bite was a symphony of flavours, making it much more than just a pizza it was a celebration of gastronomic artistry. Next came the rib eye steak, which was the epitome of 'melt in the mouth '. Cooked to perfection, it was a tender, flavour packed delight that tantalised our taste buds. It wasn 't just a dish; it was an ode to the sublime joys of well prepared meat. The lasagne, staying true to its Italian heritage, was a culinary masterpiece. Its layers of al dente pasta, rich ragu, and silky bechamel sauce combined to create a dish that was both comforting and sophisticated. This lasagne was a charming mix of rustic and refined, capturing the essence of Italian comfort food. Then there was the chicken in white wine sauce, an absolute sensation. The chicken, tender and succulent, was bathed in a heavenly sauce that was both light and richly flavoured. It was a dish that showcased the perfect balance of ingredients, each mouthful a testament to the chef 's skill in harnessing and elevating simple flavours to create something truly memorable. Amidst this feast, the staff of San Carlos were the unsung heroes. Their attentive and genuine service added a layer of warmth to the dining experience, making us feel both valued and well looked after. The meal culminated with a Tiramisu that was a dream come true for the connoisseurs among us. It was an impeccable mix of coffee, mascarpone, and cocoa, a dessert that spoke of Italian elegance and indulgence. In summary, San Carlos in Birmingham is more than just a restaurant; it’s a midday retreat into the world of fine Italian dining. From the mesmerising pizza to the sensational chicken in white wine sauce, and the unrivalled Tiramisu, each dish is a testament to the beauty and depth of Italian cuisine. For a memorable lunch experience, San Carlos is a beacon of culinary excellence."