"Dear Sir/MadamFurther to our first and now probable last meal at your establishment l will endeavour to tell you why. Last night was a visit that we were hoping would remind us of our celebratory Cantonese wedding meal we had years ago when we were married abroad. Henry Wong had come highly recommended and l will say your actual food was delicious but the meal was marred almost from the start.We had booked several weeks ago and we like to arrive in time for our booking, in this case minutes before on arrival we were greeted with almost a grunt and a demeanour of what are you doing here! Not a good evening how can l help you? We were then rushed to a table that wasn't even set, we'd have happily waited and even had a drink at the bar that was in front of us but that wasn't even suggested. We then ordered our drinks which were fine except that we had to ask three times before the additional water that we had ordered was brought to the table . We were only a table of three but our starters and mains didn't come together. My son and l were waiting for some time after our rice and noodles and my husbands main had been delivered.This is not the kind of service we expected, we didn't seem to have a designated waiter, l think we were served by different people, at at no time were we asked if everything was alright, was there anything else we wanted. We even had to wait minutes for the bill.This was a celebratory meal for my husband and l, we were not expecting any free extras but your web site mentions how you cater for celebrations and we did say on booking and on confirming our booking that it was our silver wedding anniversary ad it wasn't even wasn't even referred to.All in all we were totally underwhelmed and disappointed and what should have been a lovely evening was an expensive let down.Seriously disappointed"
