Chapel Down, Kent, Uk 2016
Butlers Wharf Chop House

Butlers Wharf Chop House

36e Shad Thames, Butlers Wharf, Bermondsey SE1 2YE, London, United Kingdom

Tea • Meat • Steak • British


"This is a desperately disappointing place. Only can I assume benefitting from its fabulous world class location. I managed to book a last minute dinner for my wife and one of my sons by 'phone as the online site I tried said full (a good sign . However when we arrived on a glorious evening, the place was half empty (a bad sign . Nice waiter with a personality, but super slowwwww service despite probably being 50% full. Out of the dishes we wanted to try two were not available (which was probably a blessing , so opted for the beer batter cod. Oh dear or dear, what a mistake. Over cooked with a shell as hard a conch shell, dry and chewy. When my dish finally arrived it was accompanied by what can only be described as oven chips (whether actual or not and a dried out green putty concoction that resembled the texture of a pebble dash wall (peas? .. And served in one of those really nasty wire baskets that you get a chain restaurant on a retail park come on team, you eat with your eyes and senses! And certainly not up to the bill total with a meal more in keeping with one of those mid market joints. My family have lived by the coast and know first hand what fresh cod/haddock tastes like. Even the local Turkish chippie here in East Dulwich serves up amazing fish and chips from possibly frozen so no excuses here I 'm afraid. What really grated was instance of the members of the kitchen and waiting team enthralled in a loud deep droning conversation to station themselve on the railings just up from our outside table, clearly more interested in chit chat than looking after customers or serving up a half decent meal. And blotting out the beautiful full moon to boot! This is my second try here in 18 months after a less than impressed visit with a bunch of friends a while ago, leaving the feeling then that we were mildly ripped off for second rate food, but I wanted to give the place another go! The rest of the family were ok with their burger and chips mass market menu and salad type meal, but none opted for pud, so a clear sign that we 'd had enough. My overall summary would be, that this restaurant is a real opportunity missed, poorly managed or run by a team that just don 't care enough. As the location is to die for. It needs some serious mystery shopping to get the food up to scratch, and sharpen the service to bring it up anywhere to the standard or reputation it once had... Needless to say I 've scratched it off the family and client list. A real shame"