"A planned and very much looked forward to lunch left us feeling underwhelmed. The menu was amazing we had already chosen before we arrived) we had already also recommended the place to our South African friends before arrival as the photos and menu looked fabulous. Unfortunately, as we have found in other places over the summer, the service was way under par. We waited ages to be seated even though we had a reservation, I had to find someone to seat us in the end. We waited ages for someone to take our order , again I had to coax someone over. The restaurant was not understaffed but full of students and teenagers badly managed hanging around not really doing their job. In the catering trade myself and having 2 teenage daughters who work in hospitality whilst at uni , the staff need to managed and trained better. One was walking around with an iced coffee whilst we were without drinks. I think when the customers feel like they’re in the way and not welcomed as we did, they tend not to return regardless of how amazing the food is."
