Cheese & Tomato
Papa John's

Papa John's

479 Norwood Rd, West Norwood, London, SE279DJ, United Kingdom

Pizza • Lunch • Cheese • Mexican


"On 23.05.2022 I received an unexpected phone call from Lee who introduced himself as a manager at Dulwich Papa Johns . Lee was extremely polite and professional and explained that he had read my review regarding the very poor customer service I had received from another manager on 09.05.2022 and was extremely apologetic about the experience I had suffered regarding the BURNT AND CRISPY PIZZA. I accepted his apology wholeheartedly as he clearly understood my dismay regarding the poor service I had experienced and assured me that if I decided to order again my pizzas would be of the standard that it is expected to be and I would also get this order on the house. On 05.06.2022, I decided to take up the free offer and spoke to Ayoub (I hope the spelling is correct and informed him of the offer I had been given by Lee. He was helpful and reassured me that he would ensure that my pizzas would be of the standard that is expected of Papa Johns. My delivery was on time and handed over by a polite delivery person. When I opened the box that held the double pepperoni pizza with no cheese, I immediately rang Papa Johns. I was unable to speak to Ayoub but left him a message, “Tell Ayoub THANK you very much the PIZZA IS PERFECT.” Both Lee and Ayoub had kept their promise. To be frank the FREE pizza was so much better than the PAID FOR pizza. Just goes to show that ALLERGN SUFFERERS CAN HAVE GREAT PIZZA’S TOO if the time is taken to make sure they are baked perfectly to the right texture and are also delicious to eat. Thanks Lee and Ayoub for great customer service and restoring my faith in you. So, rather than losing a customer you have maintained one so long as the same standard remains. :"