"We have moved to the area recently and were excited to have our Saturday lunch at the Rising Sun, especially that it has been recommended to us by several people. The starter was delicious and the waitresses were pleasant and polite, smiling away and making...us welcome. When my seared cod arrived, even though on the menu it listed with potatoes', there was about of a single potato cubed, hidden under fish fish and the dish was disproportionately overpowered by the salty meatiness of the cod. I asked the waitress in case I missed the accompanying garnish, but she explained that potatoes should be under the fish. I decided not to complain for the sake of the family's enjoyment and continued chewing on the very salty flesh of cod. Then my daughter said her chicken tasted funny'. The chicken smelt off, not fresh and definitely past its best. After the waitress took it to the chef, she informed me they will make a fresh children's dish. They produced a new chicken dish for my daughter, with no explanation, apology or acknowledgment, which my daughter ate long after we all finished our meals. The plates were not cleared away, no one offered anymore drinks or pudding. We sat for about minutes and then just decided to pay at the bar, where the waitresses were congregating, completely ghosting our table. Our treat of a family lunch was ruined. Having paid over which was for three adult size mains (all salty) and two children size meals (including the spoilt chicken), one soft drink each, and just one shared starter between us with no dessert, we left. We are disappointed, especially that we were in search of a good family regular and also on the look out for the places to recommend for our BnB guests. Sadly this will not be the one. Another pub, that tries too hard in being overly complicated gastro, and forgets about the value of a simple home-cooked food, charging restaurant prices. Also a note to the owners please remember to train your very nice staff customer service, including what to do when things go wrong. After all, things do go wrong and it's how you deal with it determines if the customer is coming back or not. We won't."
