Chicken Avocado Chicken Avocado
Havana's Burgers Shakes

Havana's Burgers Shakes

365 High Street, GL50 3HT, Cheltenham, United Kingdom

Kebab • Sushi • Mexican • European


"Ordered through Deliveroo at 6:20, estimated arrival was 7. Got to 7:15 so I phoned in and a woman told me it was on the way, while on the phone the delivery status changed to being delivered (obviously changed it whilst I was in the phone). I live 10 minutes away, got to 7:15 and still no food so rang back and the same woman said it’s 5 minutes away and promised that I would get a refund if it wasn’t, saying that it was because of traffic (new years day literally no traffic at all). I waited 10 and phoned back she said 2 minutes, at this point I’m annoyed and said she’s obviously lying and my son goes to bed soon so if it’s not on the way just tell me as I need to sort him something. She said it’s literally 2 minutes. I don’t believe her so I cook him something, gets to 8:15 and I phone to ask for a refund, a man answers and tells me the delivery driver had broke down, I said fair enough but I’ve been phoning you for an hour, it’s apparently been on the way for an hour so I think your lying either about my food being on the way at any point, or about how long you’ve known about the driver being broken down to try and keep my money. He says he’ll issue a refund, I thought that would be that but 2 hours later I check my Deliveroo account and see that no refund has been issued. I contact Deliveroo who sort it for me but also tell me that none of their drivers had broken down that evening. I made a complaint but doubt anything will happen. I’ve no idea why my food wasn’t delivered but being lied too for over an hour while I could’ve just ordered something else really peed me off."

Bistro Rhubarb

Bistro Rhubarb

27 Lark Lane, Liverpool, L178UW, L17 8UR, United Kingdom

Pizza • Italian • British • Breakfast


"As a regular customer of rhubarb I was extremely upset to of received such shocking customer service this morning. Myself an partner came for breakfast at 9am and firstly ordered a coffee whilst taking an important phone call we both needed to listen to and so placed the call on speaker as there was not one other person in the building other than the member of staff that greeted us we did not see this as a problem. Throughout the call we were asked 3 times if we were eating and what we wanted to which we replied we were not yet ready to order. Shortly after the member of staff asked us very abruptly to switch off the speaker, to which my partner replied for whom exactly? (As we were the only people there and the music was blaring we could hardly hear ourselves think). She then replied for me!! Shocked at this we decided not to stay for breakfast and instead go down the road to milo (which was lovely and could not fault service). As we paid for our coffees i said to the woman she was in the wrong line of work as she didn’t offer good customer service to which she replied take you private phone calls somewhere else! In shock at how she spoke to us my partner said we would be leaving a review to which she replied she could not wait to read it and shoved us out the door. Not quite sure what the attitude or problem was for maybe woke up on the wrong side of the bed, but said to say will not be returning again and I will look forward to speaking directly with the owner myself."