"STAY AWAY!! Terrible customer service, just like the other negative reviews say. I planned a brunch at Smiths Bar Grill with Sintillate. It was advertised as a 90-minute all-you-can-eat-and-drink event. My guests arrived on time but were told they had to order food within 30 minutes as last orders were at 4pm. After waiting for 20 minutes, they were only served water. They ended up leaving because of the poor service and strange atmosphere caused by the rushed ordering timeframe. It completely ruined the birthday celebration. To make matters worse, when I complained via email, the management did not apologize or take responsibility. The manager even falsely claimed we had 60 minutes to order food (which is not true) and still not the promised 90 minutes of bottomless food and drink. The customer service was hostile, and the manager even hung up on me during a call to discuss the situation. They did not refund the deposit and made me feel like I was the problem. Overall, a complete lack of customer service and hostility. It's best to avoid this place and book elsewhere where you will be welcomed with open arms."
