Chicken Kiev
Afternoon Tea Lounge At The Tamburlaine

Afternoon Tea Lounge At The Tamburlaine

27-29 Station Road, Cambridge, United Kingdom

Tea • Soup • Cheese • European


"We had gone for afternoon tea for our birthday and had stated that one of us was vegetarian and the other was pescatarian on our notes when placing the booking. We were greeted by the restaurant manager who referred to our booking and we mentioned again our requirements and she fully understood this. We sat down and was greeted by the waitress who was very pleasant and offered us the tea menu which was amazing, however when bringing out the sandwiches, both sandwiches appeared with meat on them. When we spotted this, she apologized and went back to the kitchen. We then had to wait another 20 minutes for the sandwiches to come out. The Pescatarian came first and had one tiny piece of rocket with the salmon, then the vegan sandwiches came out. All 4 sandwiches were cream cheese and cucumber. All 4! Considering this is a 5* hotel, this was ridiculous to pay £22.50 for 4 of the same simple sandwiches and on top of that, the bread was stale. We made another complaint about the bread and 20 minutes went by and we were given brand new sandwiches. The vegan sandwiches had changed with a selection of sandwich fillings that were much better, after approaching the waitress to explain it was ridiculous I was paying £22.50 for the same sandwiches I could make at home. The bread was still stale, but after 3 attempts of getting sandwiches we just gave up. The Manager of the restaurant was very sweet and her customer service was outstanding. She came over and apologised about the mix up, offered us some champagne or mocktails (we were over the whole experience and just wanted to leave), gave us her business card and said that the afternoon tea was on the house. The whole experience was dreadful, I would never recommend this place to anyone. It is a shame as the manager's customer service was really good, however the whole experience was just ruined."

Abode Glasgow

Abode Glasgow

129 Bath Street Glasgow, G2 2SZ, United Kingdom

Tea • Hotels • Coffee • Scottish


"We decided a night away was in order as we wanted to do Christmas shopping without fuss and it's been a long time since we've had a night away. So.. Checkin was fine. We received welcome pack detailing WiFi , checkout etc Then came time to go to our room, this is where the review starts. We were situated on the bottom floor, room or So we go through two security doors and to what feels like the hotels dirty secret as this was a small corridor tucked away at the rear next to a security door that made you jump from inside your room each time someone used it. So once inside the room we are greeted to a very pleasant, clean room with one major issue. Where is the view? Oh there isn't one. Instead we open the curtains to discover a red and black brick walled courtyard of sorts. Now I know a view isn't always a guarantee but I'll get to that So we drop in our bags and leave to do the last of our shopping and enjoy the time away from kids that we have we are back at hotel, back in the room and within mins we've heard security/fire door ft from ours slam shut multiple times. So I ask at reception and they are booked out, no other rooms available. OK Next morning after a not awful but not great night's sleep we leave early. I make a point if saying to front of house staff about door and heat of hotel as it was extremely warm but that's not a big deal. Only to be told that I should have asked for a different room. I did and was told you were booked solid So we paid nearly for a night in Glasgow, we had what my wife described as a dungeon bedroom, with no view and a near by door that would have woke the dead. Would we stay in this hotel again? Sadly no. The room we stayed in should not be used for guests paying ridiculous prices or anyone really I can't describe rest of hotel as we didn't go lurking I absolutely hate leaving a negative review on these things but we were just so disappointed. Hopefully this gets to the right people and it doesn't happen to anyone else Thank you Date of stay was"