"The entertainment was great and enjoyable. The host was hilarious. Unfortunately, the downfall was the service. Table of 12 for a Christmas night out. We had pre ordered our meals, with dietary requirements passed along via email. Starters came out, had to ask the server twice if it was gluten free and he still tried giving me a meal with bread on it. Eventually, got it correct and that server later apologised. At this point, I flagged a different server down and said that my next two courses (turkey and cheese were also gluten free). Mains came out. Another diner and I were waiting for our meals. Flagged a server down and told her we were waiting for a salmon and a gluten free turkey. Received our meals after the majority of the group had finished their course. Dessert came out... Minus two (me again). None of the servers checked that everyone on the table had plates in front of them, during any of the courses. Straight up asked for the manager, explained that we were still waiting for a cheese and crackers and a gf cheese. She comes back over ten minutes later with a printout (5 puddings, 7 cheeses) saying her staff had counted 7 cheeses had been brought out. Obviously not since two of us were sitting there without a meal in front of us. Saw that two of the blond waitresses standing by the sound booth had also clocked this. Manager also tried to argue about not knowing about dietary requirements. Double checked with our group organiser who was adamant all dietaries had been passed along via email. Manager comes back another 10 minutes later, saying there had been a miscommunication with the kitchen and no cheese boards left, options were pudding or ice cream. Finally got that half and hour after everyone else had their desserts and all the plates had been cleared. Absolutely appalling service from the manager. She took one bottle of wine off and we withdrew the service charge."
