"I am a regular visitor to the White House in Golders Green, London to pick up a take away, usually pre-ordered. On this occasion, I stopped by and noticed that the restaurant was being managed by a someone I did not recognise, who appeared to be the son of the owner. I was first ignored, then interrupted what appeared to be an hilarious conversation between the staff, who then referred me to the chef behind the counter, who had not prepared anything for me. After waiting some 12-15 minutes, I finally received a box of shredded chicken, without the usual salads and accompaniments. On querying this, the chef snatched the box out of my hand, threw it in a corner and pointed me to the Manager. On speaking to him, he burst out laughing and found the whole thing amusing. When I reapproached the chef, to try and explain what I wanted, he turned his back on me, spoke to one of the waitresses, who looked across at me, and disappeared into a back room. It's a shame really, because I like the White House, and respect the owner, who has spent many years building up a popular business. I shall choose my moment and return but only to tell the proprietor of my recent experience. What is clear, is that since a major competitor shut up shop further down the road, the attitude of the White House has changed towards its regular clientele. I now buy my twice weekly take-aways from Sami's, which I shall review under separate cover."