"Shocking. I can’t believe a company as large as Merlín would allow such an embarrassing restaurant to operate in their own hotel. I can now understand why they charge you as before you eat; I can’t imagine anyone would pay once they’d tried the pathetic food on offer. A selection of roasted meats sounds good at first until you get back to your table and find the beef is so chewy it was inedible and the turkey so dry it resembled cardboard. I took a video of the fish fingers to show how solid they were. You could have knocked nails in with them. They were so dehydrated that there wasn’t actually any any fish left inside! The common factor throughout every dish was that they were stone cold. Not warm, cold. The churros must have come from the same place as the fish fingers. They were solid. We really couldn’t find enough to eat that would have justified the kids price let alone the adult’s ridiculous price. Nearly a hundred quid for five of us including the flat, refillable if you could be bothered, soft drinks. If my review can save even one family making the same mistake that I did I’ll be happy. Merlin and chessington are obviously satisfied with ripping customers off who have already paid a handsome sum to stay in the hotel by their lack of response to any of the bad reviews, of which there are many."
