"We had an 8pm reservation and arrived a couple of minutes beforehand. Despite being able to find the reservation in the system, there was no table for us until 8.20pm. In the meantime, another party with a later reservation came in and was seated. I appreciate that their party was larger and was therefore given the larger table that became available first, but still think it reflects poorly on the restaurant that they weren’t organised for a booking. The staff were polite and briefly apologetic but didn’t seem too bothered by their error. The food itself was good. We had tempura prawns to start, which came with a delicious dipping sauce. I then had a fillet steak for my main course. I ordered rare but what I received was more akin to medium rare and even medium in parts. Only the very middle was rare. This might be due to the ‘tall’ nature of the cut (see pictures). The medium rare ribeye was good. The sides were huge. We barely finished the truffle chips between us. The mac ‘n’ cheese was OK – I would have preferred it without the crumb topping as in my opinion it has no place in the dish. It was described on the menu as having this though, so I knew what I was getting myself into. The service was mostly good, though there was one member of the wait staff who seemed a bit out of their depth. They were very young and I think perhaps new. Luckily it was very quiet (I think we were the last table seated that evening, so by the time we were onto our mains, the place was dead) so this wasn’t much of a problem. There is just one toilet, an accessible bathroom and baby change combo. I was disappointed to see the emergency pull cord tied up out of reach, rendering the bathroom unsuitable for some disabled customers. The bathroom in general was not overly clean and in need of refurbishment. In my experience, the place is not deserving of the current 4.3 star Google or 4.5 star Trip Advisor ratings, but has potential if management can sort out the issues listed above. I would like to score 3.5 but as this is not possible, I am going to round down on this occasion."
