ASK Italian - Menu

Unit 4H - Phase 2, Bond Street, Chelmsford, CM11GD, United Kingdom

🛍 Pizza, Seafood, European, Vegetarian

3.5 💬 4462 Reviews
ASK Italian

Phone: +441245931255,+441245263344

Address: Unit 4H - Phase 2, Bond Street, Chelmsford, CM11GD, United Kingdom

City: Chelmsford

Dishes: 35

Reviews: 4462

Website: https://www.askitalian.co.uk/?utm_source=google&utm_medium=knowledgepanel&utm_campaign=GMB

"We waited ages to be shown to a table, or even be acknowledged! Once we got to a table it took a long time before our orders were taken. Honestly we were debating whether to leave! We missed starters, and just went for mains and ordered our drinks. No one spoke to us and our drinks were delivered at the same time as our food. The restaurant wasn't busy and the staff seemed to be spending more time on their phones than with customers! Everyone was sitting waiting. The people behind us went to the till to get their bill they were fed up waiting for someone to come. The people next to us ordered desserts and waiting so long for them to come that they ended up checking to make sure the waitress had ordered them! People who cam in just behind us and waited equally as long to get a table ordered starters and had finished them and waited so long for their mains to come, we had finished eating and waited about 15 mins before anyone came over. The chef pinged for service just as my husband went upstairs for the bathroom, the food was still waiting when he came down, the people waiting had been shaking their heads and said that it would be cold, it was honestly the worst service ever. I will definitely not be returning. However the food was delicious it's just a shame it all took such an uncomfortably long time!"

Charlene Charlene

Great service from Krystal who went above and beyond!

Address

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Reviews

gaby
gaby

Great restaurant with very friendly and helpful staff.


denise
denise

Not the greatest experience, so much choice of restaurants in Chelmsford I wont return food service wasn't great.


Grants
Grants

10/10 staff was amazing and when I sent they were short staffed but it didn't feel like it, 100% definitely going back


Jamie
Jamie

Took ages to get served and when we did I got a vegetarian starter instead of a vegan one! It was one mistake after another. I felt like I was in a Fawlty Towers sitcom.


Taurean
Taurean

Vegan elements clearly marked on the menu and/or seperate vegan menu available. Has seats in summer along the canal that runs through Chelmsford. A good option when eating with omnis.


Daniel
Daniel

Attended with my four year old daughter Crystal and the staff were attentive and accommodating and made sure my daughter was entertained and happy with her food choices throughout. Thank you all!


Chris
Chris

Food and atmosphere was good. Service was terrible. Very slow and often nobody available to take orders for very long periods of time. Table of six. Staff were friendly on the rare occasion we could find any staff and attract their attention


Michelle
Michelle

We went for my daughter's birthday on a Tuesday evening. They were clearly short staffed. One member of staff was cooking pizzas one minute, washing pots the next and serving food after that. We waited slightly too long for our starters but we waited over half an hour for our food which was a salad, a pizza and two pasta dishes. I watched the previous meal sit under the serving lamp for 10 minutes before it went to the table. I watched our salad and pizza sit on the side while our pasta was cooked from scratch. The food was nice but not great when it arrived. Not worth the experience or price. We won't be going back.


Kirsty
Kirsty

We waited ages to be shown to a table, or even be acknowledged! Once we got to a table it took a long time before our orders were taken. Honestly we were debating whether to leave! We missed starters, and just went for mains and ordered our drinks. No one spoke to us and our drinks were delivered at the same time as our food. The restaurant wasn't busy and the staff seemed to be spending more time on their phones than with customers! Everyone was sitting waiting. The people behind us went to the till to get their bill they were fed up waiting for someone to come. The people next to us ordered desserts and waiting so long for them to come that they ended up checking to make sure the waitress...

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
  • European
  • Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.

Amenities

  • Kids
  • Takeout
  • Seating
  • Delivery

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"I was appalled at the quality of service from the moment I arrived to the moment I left, which was about When I arrived I was not asked if I would like a drink, and I wasn't asked throughout the whole meal. The waitress should have seen on the table that we only had tap water, and asked whether we'd like another drink. Then, we ordered our first round of hot food. I pressed the help button and after waiting for a good minutes for the waitress finally arrived. I felt it was too long. At this point in the evening there were three full tables in the whole restaurant so I thought the amount of time we had to wait was poor. Then the food started coming over, but the food didn't come altogether. A couple of dishes came and then a few more and a few more after that. This meant we didn't all eat together, we ate all at different times. I had ordered two dishes to eat at the same time and they didn't arrive at the same time. Very disappointing. The third order of hot food was beyond a joke. It was clear that one of the two waitress wasn't feeling very well (I overheard one of the chef's telling her to go home). She was our waitress. So, we ordered the third round of hot food. minutes later we still didn't have our food. In this time the chef was talking to the ill waitress. I then pressed the help button and I explained that we'd ordered some food and had been waiting a rather long time. I then look round at the waitress and chef and it was absolutely clear that the order didn't go through so it was only then that the food was starting to be cooked. The waitress who took the order explained that there's been lots of issues and she was sorry. As a customer paying for a meal, I don't care about the issues, I still expected good service and my food to turn up. Overall I thought the service was absolutely terrible. I will not be visiting this restaurant again and I will not be recommending the restaurant to anyone."