Chocolate Melt
Zizzi

Zizzi

1/3 Castle Street, SP1 3TE, Wiltshire, United Kingdom

Pizza • Pasta • Italian • Vegetarian


"We went to Zizzi as part of a large group celebrating a family birthday. We normally go to Prezzo or Wildwood, won 't be going back to Zizzi in a hurry.... Customer service was poor staff were slow and the waiter bringing drinks asked who had the strawberry drink or the softtails . He clearly had not learnt the drinks menu. Didn 't want to take payment at the end of the meal (more below). They didn 't remember who had ordered waht, it was choatic and felt stressful rather than welcoming. Food distinctly average. My husband had the tripple pepperoni would have hated to see a single pepperoni , very sparse! Two of the guests had the risotto, the rice was hard and there was loads of liquid in the bowl which hadn 't been absorbed. For the money it was poor value and should have been cooked properly. Payment my sister left before we had dessert to take my elderly mother home. She gave me cash to cover the cost of 4 of the party not an insignificant amount. When the time came to pay I was told cash was not accepted at Zizzi and apparently there was a sign on the froint door. This would be the front door that was wide open against the wall with people in front of it because there was a long queue waiting for our table to be ready! Then we were told that staff wouldn 't take payment, that we had to use an app if we we wanted to pay individually. I loaded up the food and drinks from the 4 people plus my husband and I, then the app crashed, this happened a couple of times and after that I insisted staff processed the payment. Some serious quality checks needed on the food before it 's served to customers, and some customer service training for the staff is required. There is so much choice of Faketalian available in Salisbury Zizzi really needs to up it 's game..."

Zizzi Hull

Zizzi Hull

Unit 50A St. Stephens 110 Ferensway, HU2 8LN, Kingston upon Hull, City of, United Kingdom

Pizza • Vegan • Italian • Vegetarian


"I usually don't write reviews, but I felt compelled to share my experience tonight. The restaurant was not even half full, yet the mistreatment we faced was inexcusable. What should have been a pleasant family dinner turned into a complete disaster. We regretted coming here and we will never be back. If you enjoy being served by rude waitresses and having your meal ruined, then this is the place for you! Despite requesting all our food to come out together, it arrived sporadically, leaving the kids frustrated. We asked for sauces that never arrived, and when we complained, we were accused of lying. Our drink orders were mixed up, and despite asking multiple times, they never came. Our table was never cleared throughout our ordeal. Additionally, one of our party members got burnt when using the mother and baby changing unit due to scalding hot water coming out of the tap with no warning signs. The waiter dismissed our concerns until we showed her the injury. The waitresses we dealt with were incredibly rude and unprofessional, even pretending to be the manager. We were provided with a form to fill out for the injury, but were left waiting for over 20 minutes with no resolution in sight. Our plans to go to the cinema were ruined, and the kids were left disappointed. We were appalled by the lack of customer service and will not be returning. Overall, a horrific experience that could have been easily avoided with a simple apology."