Phone: +441722237474,+441722331325
Address: 1/3 Castle Street, SP1 3TE, Wiltshire, United Kingdom
City: Wiltshire
Menu Dishes: 35
Reviews: 4182
Website: https://www.zizzi.co.uk/?utm_source=google&utm_medium=organic&utm_campaign=panel
"We went to Zizzi as part of a large group celebrating a family birthday. We normally go to Prezzo or Wildwood, won 't be going back to Zizzi in a hurry.... Customer service was poor staff were slow and the waiter bringing drinks asked who had the strawberry drink or the softtails . He clearly had not learnt the drinks menu. Didn 't want to take payment at the end of the meal (more below). They didn 't remember who had ordered waht, it was choatic and felt stressful rather than welcoming. Food distinctly average. My husband had the tripple pepperoni would have hated to see a single pepperoni , very sparse! Two of the guests had the risotto, the rice was hard and there was loads of liquid in the bowl which hadn 't been absorbed. For the money it was poor value and should have been cooked properly. Payment my sister left before we had dessert to take my elderly mother home. She gave me cash to cover the cost of 4 of the party not an insignificant amount. When the time came to pay I was told cash was not accepted at Zizzi and apparently there was a sign on the froint door. This would be the front door that was wide open against the wall with people in front of it because there was a long queue waiting for our table to be ready! Then we were told that staff wouldn 't take payment, that we had to use an app if we we wanted to pay individually. I loaded up the food and drinks from the 4 people plus my husband and I, then the app crashed, this happened a couple of times and after that I insisted staff processed the payment. Some serious quality checks needed on the food before it 's served to customers, and some customer service training for the staff is required. There is so much choice of Faketalian available in Salisbury Zizzi really needs to up it 's game..."
All prices are estimates on menu.