"We ordered off the set menu. I had the sausage with greens and mash potato . I think, from the look and taste of it , it had been heated up in a microwave ….. the gravy was thick and shiny, almost that you could have stood your fork up in it. My friend had fish cake, hollandaise sauce with chips and salad. It arrived with every component on the same plate , a very liquid sauce with lettuce and chips soggy! We pointed this out to the manager who then bought a small bowl of very ordinary salad and a separate container of chips. He was about to disappear leaving her plate with soggy mess in front of her. We suggested she needed a clean plate at which point he grabbed a side plate replaced the Soggy plateful with it, tipping the fish cake onto it. After a few minutes we had lost any appetite we had . Eventually another waiter came and asked if we had finished . We stated our disgust with the food and their action . The ‘manager’ , he who had dealt with the soggy plate ,appeared again. Having listened to our complaint he did offer, on the house , the cheese board and another glass of wine as recompense. Finally we were only charged the pice of one set menu. I have visited this Chop house numerous times over many years apart from the last 2 years. On each previous occasion it has always been excellent so it was extremely disappointing this time. Perhaps it has come under new management or new chef ? We will no be going there again."
