"Last night we dined here as a family of 6 and had a special occasion, my mum's birthday, ruined due to poor service and excessively long waits between only 2 courses, of what is basically just simple pub grub. The restaurant seemed to be overbooked for apparently only having one chef on and a large party were also seated behind this, I'm assuming the kitchen was just overwhelmed here, the front of house basically ignored us most of the night knowing how long we had been waiting. The manager *guy with glasses), basically just mumbled some half hearted apology then proceeded to bring the wrong order when the main courses did eventually arrive, one of our party didn't get their fish n chips and had to make do with a burger they didn't want instead. We were on the 2 courses for 20 menu, and 3 of our party were supposed to get dessert after their mains and weren't even offered it in the end. Our booking was for 7pm and we didn't get our mains until 8.45. It made for an embarrassing and awkward situation for my mum, and when she went to settle the bill the manager had the cheek to try to fully charge her for everything, when she queried this he reluctantly deducted the drinks from the bill, disgraceful. I work in the industry as a head chef myself so I know times are tough, staff shortages etc, but here tonight there was just no excuse, the restaurant shouldn't have taken the bookings if they couldn't cope, its a shame as we've used Horatio todds in the past for family occasions without any problem, so I hope they get their act together, unfortunately though I can't see us returning anytime soon."
