Pubs • Beer • Wine • British
"Despite having heard really good things about the ‘Duncombe Arms’ we left feeling deflated and disappointed! Myself and wife decide to visited the ‘Duncombe Arms’ with our children to celebrate my birthday. Upon arrival we’re allocated seating directly opposite the main entrance. The cold wind blowing through the entrance due to the sheer number of guests coming in was uncomfortable, we asked to be moved however all other seats were taken. As a result my son and wife choose to keep their coats on. We then proceeded to place our drinks order with ‘front of house’ however these took over 40 minutes to arrive and actually came out after our food had been delivered. When mentioned to the waitress she seemed disinterested and blamed it on a computer glitch. The food itself was tasty however portion sizes extremely small. I chose the beef and my daughter had the children’s chicken nuggets and we were both feeling hungry at the end. During the meal no one came to ask how the meal was nor offer to take a further drinks order. At the end we’re presented with the bill and asked to pay a discretionary service charge of 10%. I discussed the poor service and explained to the waiter that we would not be paying this, the waiter accepted this and we left. Overall very poor and wouldn’t recommend based on our visit."
