"like most people I had the absolutely bad experience with them! blinded by false ads on their website, I do not regret reading reviews thoroughly before placing an order. I was looking for a sugar-free cake for my wife's birthday, and I gave a job on her website for her instructions and let her know about the delivery date, etc. in the ordering documents. After I had placed the order on August 8th, 2021, I called them to confirm the details, and they said they had everything and I don't need any care. On August 25th, I called them to ask about the delivery time. btw, they barely answer their phone, which is perfectly in tune with their excellent customer service! After 30 try when they finally answered their phone, they were unclear about my order, but repeatedly say when I command one, I will get it! I was not convinced and called them an hour or so later, and lo and behold, they had no idea what the cake was or what the delivery address was! They said that they could only see the order number on their system and nothing else! So, in French they said that they had the cake in store and they will send it over. I had asked for a vegan cake, but they did not seem to have it, so I had to accept a regular cake (cost 44.99) they said they would refund the remaining amount of 5, which of course not! fantastic customer service continued when the cake arrived, and the supplier called that he cant out of the car, as there was no free parking (which of course existed) and I have to go after him to get the cake! after the kerfuffle he came up and left the cake box on the door. When I opened the box, the cake looked nothing like the pictures they have on their website! I don't apologise, the cake that arrived looked like the poop emoji with a few ugly sloppily thrown up and garnished with something! I prayed that it tastes at least good, but also no luck there! it has the granular texture of wet sand (it could be used to make sand casting on the beach, and now that I think about it, maybe so they were able to stack it to look like the poop emoji,) and taste like it too! so they save the stress, frustration, horror, disappointment and heartache, and give it a miss! updated by previous review on 2021-08-28"
