"Despite the best efforts of the staff at both the bar and at the table, the manager made this my single worst experience at any restaurant not just in Rochester, nor Kent nor the rest of the UK, in fact the only time I have had treatment that neared this was in a back street restaurant in the Costa Brava where the manager detested the English! Where do we begin? On arrival the manager asked us quite reasonably to wait a couple of minutes whilst tables were prepared, so we purchased some drinks and 10 mins later were escorted to our table, not in the main part of the restaurant but in the bar area. Unusually for an establishment that served food and despite laying the table for the correct number of people, the only menus on the table were for drinks we had to find menus ourselves and ended up with the bar staff finding some for us. Eventually, probably as an afterthought the manager came over and took our orders. For a restaurant that advertises Burgers, Steaks and Ribs as it 's headline items to be told they had no Burgers (well he actually said meat) at lunchtime seemed somewhat odd and the attitude shown was awful perhaps attending a table immediately after having a loud argument over a mobile phone in the middle of the bar was not his brightest move. The starters arrived 15 20 minutes later which was bearable. However, after finishing the starters the wait for main courses was ridiculous it took 20 minutes to clear the table after the starters and then we waited.... and waited... and waited. After another half hour waiting and without sight of any staff we managed to catch the attention of someone and asked what had happened to the main courses it then took a further 20 minutes for the food to arrive They must have run out of potatos as well, as ALL the meals arrived with sweet potato fries. Believe it or not a restaurant is a SERVICE provider and to head the business paying absolutely no attention to customers is no service whatsoever. To add insult to injury when my daughter complained about the service she was greeted with an aggressive response by the manager saying What did you expect? It is the same wherever you go as it 's festival weekend Well, for his education, I must state that there were only two other tables of clients that arrived in the time we were there (one table actually left after waiting half an hour to be attended) Furthermore, we have been attending the festival for more years than I can remember and despite often having some delays in service, NONE have ever come near to this for completely ignoring customers, being unprepared and treating people like an inconvenience rather than clients. Okay so £150.00 may not be much in the overall scheme of things but for our part there won 't be a penny more spent in this establishment by any of us and if anyone reading this has any sense I suggest they do the same. To the bar staff and young man that eventually came round and did his best to resolve our problems thank you, your efforts were appreciated, unlike those of the person who really should have been setting an example."
