Corn Fed Chicken Breast
Vivre

Vivre

Sofitel London Heathrow Terminal 5, TW6 2GD, Hillingdon, United Kingdom

Pizza • Steak • Italian • European


"We had booked a table for 7.30 pm dinner and after waiting in line we’re shown to a table. The table next to us was very very loud and discussing business on a Saturday night. We could not hear each other above their din. After 30 minutes a waiter came to take our order and we asked for a quieter table. We were told to walk outside to the terrace. Essentially this is an area in the thoroughfare of the hotel (inside) behind a wooden low fence. After another 20 minutes I went to find a waiter who said he would come out to take our order. After another 10 minutes I went and found another server. The waiter I had seen before recognised me and hit his hand on his head and came out to us. The starter was delicious but we had to chase up the bottle of wine and never got our glasses of water. When the main course was delivered by a lady she said “Bon appetit” but we said we couldn’t eat without cutlery. She promised us some but we never saw her again. After 5 minutes my husband went and found cutlery because his fish and chips were getting cold. My shepherds pie was tasteless, lots of potato and a thin layer of lamb in a watery tasteless gravy. Nobody ever came back to check on us. They add a discretionary 12.5% tip for a service charge which I didn’t think they deserved so we took the bill to the desk and told the manager of our experience. He blames the management for trying to reduce staff and told us it was our own fault because we voted for Brexit. I pointed out to him I didn’t. He said it is like that every night. He removed the service charge and 20% off the food which was fair but next time I stay at the Sofitel I will bring a picnic and save a pot of money and disappointment."

Wild Cabaret And Wicked Lounge

Wild Cabaret And Wicked Lounge

18 Candleriggs, Glasgow City, United Kingdom

Food • Steak • Cabaret Club • Full Available


"The entertainment was great and enjoyable. The host was hilarious. Unfortunately, the downfall was the service. Table of 12 for a Christmas night out. We had pre ordered our meals, with dietary requirements passed along via email. Starters came out, had to ask the server twice if it was gluten free and he still tried giving me a meal with bread on it. Eventually, got it correct and that server later apologised. At this point, I flagged a different server down and said that my next two courses (turkey and cheese were also gluten free). Mains came out. Another diner and I were waiting for our meals. Flagged a server down and told her we were waiting for a salmon and a gluten free turkey. Received our meals after the majority of the group had finished their course. Dessert came out... Minus two (me again). None of the servers checked that everyone on the table had plates in front of them, during any of the courses. Straight up asked for the manager, explained that we were still waiting for a cheese and crackers and a gf cheese. She comes back over ten minutes later with a printout (5 puddings, 7 cheeses) saying her staff had counted 7 cheeses had been brought out. Obviously not since two of us were sitting there without a meal in front of us. Saw that two of the blond waitresses standing by the sound booth had also clocked this. Manager also tried to argue about not knowing about dietary requirements. Double checked with our group organiser who was adamant all dietaries had been passed along via email. Manager comes back another 10 minutes later, saying there had been a miscommunication with the kitchen and no cheese boards left, options were pudding or ice cream. Finally got that half and hour after everyone else had their desserts and all the plates had been cleared. Absolutely appalling service from the manager. She took one bottle of wine off and we withdrew the service charge."