Cornish Crab Salad
Galu

Galu

30 Norkway Surrey Banstead, Surrey SM7 1PB, United Kingdom

Cafés • European • Vegetarian • Mediterranean


"Just really disgusted with Galu 8th Nov.. I ordered steak and chips, only got the steak, the chips belatedly...I complained and wasn 't charged. Great? No. Not great. Spontaneous visit with my wife, I ordered a ribeye steak, chips billed as coming with tomatoes and rocket. Steak arrived, no chips...surly waiter telling me 'the chips are coming '....no rocket, no tomatoes. Steak was barely warm, so I started to eat it...half gone, said surly waiter brings chips over (salad never arrived and I complained....steak and chips should come with chips at the same time...place was half empty, not like they were busy..zero empathy, zero apology....just simply 'ok so what do you want me to do then...you don 't have to pay ' very aggressive, very threatening (sub text being...just shut up , you don 't have to pay, so suck it up. I 'd much rather have paid and had steak,chips and salad at £30 as listed in the menu come as steak, chips and salad...not just a steak. Waiter was beyond rudeness....muttering away that I 'd complained and staring daggers at my wife from outside the kitchen...made her feel really uncomfortable. Disgraceful. So thanks Galu....we went on the hoof...my wife been battling serious illness for two years and we 'd dropped in having been in Kingston Hospital for three hours to cheer ourselves up.... and you gave us a really poor, unwelcoming, bad quality experience...So angry. Waiter should be in the Parking Warden business not hospitality service... unpleasant, rude little man. My advice? If you want to be treated by some miserable mid life grubby waiter as if he 's doing you a favour by letting you eat bad quality overpriced food in some underwhelming pad, then this is definitely the place for you. Enjoy..."

Cyprianis

Cyprianis

17 Station Square London, BR5 1LY, Orpington, United Kingdom

Pizza • Seafood • European • Vegetarian


"As regulars of this restaurant, and numerous good Sunday lunches here, we booked for a Saturday night. The waiter came to clear our starter plates away, but only took 3 left the other 3 in front of us. We sat there for sometime whilst trying to get the attention of one of the staff as we wanted to order more drinks the remaining plates taken away. We were seated on the round table in the window, so felt we were slightly out of sight. Eventually I had to get up to ask a waitress to remove the plates ask to order some more drinks. 2 of us ordered Monkfish Saganaki for our main meal, which at £27.50 was not a cheap dish. Whilst my friend had a nice tidy pile of rice with his fish, my plate looked like someone had thrown the rice on with their hands. The fish was dry, grey overcooked. It certainly had not been marinated in any of the sauce, but a dollop just thrown on the top of the fish. I have attached a picture. We called the waitress over who agreed it looked terrible went to get the Maitre D. His response was “it looks ok to me”. He didn’t offer to remove the dish or offer an alternative he was totally oblivious to the standard of food being served up which was under par extremely disappointing. Only one person out of 6 was happy with their meal last night. There were numerous other problems with the evening too, but will make this review far too long if I list them all! Unfortunately we will definitely not be using this restaurant any time soon which is a shame as we’ve had some great times, but the standard has slipped drastically."