"We were a party of seven celebrating a special event. We knew Deakins was under new ownership and had heard good things, so we decided to give it a try. At the first order of drinks, we should have taken it as a sign...There were two incorrect drinks. We had about 3 4 rounds throughout the evening and every single round, there was at least one that had to be sent back because it was incorrect. When the starters arrived things definitely looked up! They were all correct and all delicious! But then came the problem...the person we were celebrating ordered a steak cooked Medium. When she cut into it, it was pouring blood and bright read inside. She didn 't want to complain, but the rest of the table insisted she send it back. She did. It came back again a few minutes later and was still bright red inside. It got sent back again. bottom line, it was sent back 3 times and they continued to fire the same piece of meat. By the 4th time, everyone else at the table had finished eating and the steak came back tough completely well done inside I am sure the chef was frustrated at that point so he just cooked it until it was rubber. We requested to see the manager. We were told the 'Manager was too busy to come by, but authorized a 30% discount on the steak '. That was unacceptable and at this point, our celebration had been taken over by a disgust for the poor service and lack of care by the manager. Now, I will say, our poor server was lovely and friendly throughout and we really felt sorry for her since it wasn 't her fault. A manager finally camy by our table after numerous requests. He then threw the server under the bus by denying that he had sent her out with a paltry discount as a service recovery. We were not impressed whatsoever by him or his lack of care to his staff customers. He did eventually remove the steak from the bill. Unfortunately, at this point, the entire experience was overshadowed with a sour note by his lack of care."
