"We visited on Saturday, the night before the marathon. We booked a table. Came in, seen it was busy, so thought this is going to be good. We were seated late which was fine, no problem. We sat next to another couple, (tables were close) we ordered some drinks then our meal. Drinks arrived on our table, weren’t ours, it was the next table. We waited an hour for our starters, tables were coming in and getting served. A table of 6/8 came in and got their starter and mains before us. There was a lot of cross words at the boy in the hair band which I thought he was doing all the work and was very kind if I am honest. Garlic bread came was so dry. They kept going by saying have you eaten? Have you ordered? Have you had mains? Our mains came out an hour later and they didn’t know who it was for. The table next to us actually had to point out it was our food they heard our order. Being a restaurant manager I would like to say… 1. Don’t argue or talk to staff badly, anywhere, but especially not on the floor, I actually think it was maybe husband and wife, it’s not good in front of customers and I know it’s hard and frustrating work, but I don’t even think any of the customers were being rude, the people I heard ask where food was were all being polite. 2. We understand it was busy and every business needs money but don’t take in more people than you should. 3. When you sneeze please do it into your arm and not your hands then don’t wash them, I genuinely couldn’t believe it, hygiene is huge, especially in catering. I’m genuinely shocked I still ate my food after the person touched my plate later on. as they didn’t go anywhere near a sink or a sanitizer. Our mains were lovely. I hope the famous athlete who was in the restaurant at the same time got his food on time and amazing service. But, I do genuinely believe on a normal busy night this restaurant would be fine, just a few tweaks needed. 2 stars lost due to my hygiene comment and how they were openly arguing with one another."
