Curly Fries
Tops Pizza

Tops Pizza

14 Cotham Hill, BS6 6, Bristol, United Kingdom

Pizza • Halal • Lunch • Ice Cream


"Edit 2: As I expected, their offer to help is fake. They have taken my money and not provided the product while pretending to provide customer support. Do not use or trust this business. Edit: Please do not take the response from the owner as a useful resolution. They post these responses to look good, but have made no effort whatsoever to resolve this situation. They still refuse to refund me for a product which I paid for and was not delivered. Pizza was advertised as taking 25 minutes for delivery however the order took 90 minutes. I had to call the store multiple times to get them to actually deliver the order. When it finally arrived one of the pizzas was not what I ordered. The store have refused to provide a refund and have just offered a 'free pizza ' on my next order which is not even free as I would have to pay for delivery again. I also do not see how being forced to shop at this store again is compensation. They failed to deliver the correct product in the advertised time. I am entitled to a refund according to the Consumer Rights Act as this store took payment for a product that was not provided. If you order from this Domino 's expect to be charged full price, regardless of what product is actually delivered or when it shows up. Do not be fooled into thinking they have good service because the reply to reviews here. This is just an attempt to look good in reality they will refuse to offer compensation outside of the publicly view able reviews."

Havana's Burgers Shakes

Havana's Burgers Shakes

365 High Street, GL50 3HT, Cheltenham, United Kingdom

Kebab • Sushi • Mexican • Fast Food


"Ordered through Deliveroo at 6:20, estimated arrival was 7. Got to 7:15 so I phoned in and a woman told me it was on the way, while on the phone the delivery status changed to being delivered (obviously changed it whilst I was in the phone). I live 10 minutes away, got to 7:15 and still no food so rang back and the same woman said it’s 5 minutes away and promised that I would get a refund if it wasn’t, saying that it was because of traffic (new years day literally no traffic at all). I waited 10 and phoned back she said 2 minutes, at this point I’m annoyed and said she’s obviously lying and my son goes to bed soon so if it’s not on the way just tell me as I need to sort him something. She said it’s literally 2 minutes. I don’t believe her so I cook him something, gets to 8:15 and I phone to ask for a refund, a man answers and tells me the delivery driver had broke down, I said fair enough but I’ve been phoning you for an hour, it’s apparently been on the way for an hour so I think your lying either about my food being on the way at any point, or about how long you’ve known about the driver being broken down to try and keep my money. He says he’ll issue a refund, I thought that would be that but 2 hours later I check my Deliveroo account and see that no refund has been issued. I contact Deliveroo who sort it for me but also tell me that none of their drivers had broken down that evening. I made a complaint but doubt anything will happen. I’ve no idea why my food wasn’t delivered but being lied too for over an hour while I could’ve just ordered something else really peed me off."