"Overall the Connaught was ok, but it could do with some improvements. Its a lovely foyer into the hotel, especially as it was Christmas with a fantastic tree and lights everywhere. However, there were absolutely no Christmas decorations or festive ambience in the restaurant even though it 's a 'Festive Afternoon Tea ' which was disappointing. The room is quite small and as of the layout, your table will have the main chair backing onto two other groups so it can be very loud as your sitting back-to-back. There didn 't seem to be enough staff either as you had to wait a long time to flag them down, though you could see them running around trying to help as many people as possible so that isn 't their fault, more management for not hiring enough staff. It didn 't have the same feel as other afternoon teas in 5* London hotels; the crockery was basic, you poured your own tea, had to flag down staff to start the next course, our first pots of tea arrived lukewarm so when the tea went cold, you 'd have to flag them down and wait 20 minutes for a new pot."
