"We visited for a friends birthday on Saturday night and were excited as we've been before and it was fantastic. On this occasion, our drinks took over 20 minutes to arrive, we weren't served our food until we had been there for over an hour and the service was generally very poor. At the end, we asked for the bill only to find that service charge had been automatically added (the there was only 5 of us dining! . We asked the waitress why and were told that it was an accident and it wasn't compulsory; we felt that this wasn't fair as some people may have paid the service charge without realising. We were also told that the evening had been a shambles in the kitchen and that there was no manager on the shift. It was such a shame because the food is so good here and the service shouldn't let the place down."
