Dom Perignon
View 94

View 94

94 Point Pleasant, London, United Kingdom

Coffee • Cheese • British • Chicken


"It was a sunny evening, so it was quite busy, especially outside. Yet there was only one member of staff to serve everyone. She was friendly but didn't know what she was doing. We had to wait very long for everything. Food didn't arrive at the same time. When she gave us our menus, she also handed us the set menu lunch menu, I asked if we could still order from that because it was after seven, she said it was all fine so we ordered from the set menu (normally we don't order a starter, but we assumed the portions would be smaller because the price was considerably less than the same dishes on the normal a la carte menu). Even though the main was supposed to come with a side, we forgot to order and we were never told to pick one. Once the food finally arrived (two dishes were exactly the same, but one came about 5-7 min later than the other) we couldn't bother asking for our sides because it would probably take another hour. We also decided not to order coffee or dessert because of the long wait. In the end my mum went inside to pay because no one seemed to be serving us anymore. When she showed me the receipt when we got home I was shocked to see that we were charged full price for every dish and not the set menu prices. We had very small portions and no sides. At this point I couldn't be bothered to go back or contact them about it, also because we felt bad for the waitress who had to everything on her own and was friendly. The location is great, but it's overpriced and bad service. I wouldn't go back unless this changes."

Juju

Juju

316 - 318 King's Road Chelsea London, SW3 5UH, United Kingdom

Tea • Beer • Drinks • Chicken


"We booked a wowcher deal for 8 of us on Saturday originally at 5.30pm, the restaurant moved this to 6.30pm a couple of weeks before no issue. We had problems with the piccadilly line all under ground so no mobile signal which turned a 40 minute journey into 1 hour 45 which meant we arrived at South Kensington tube at 6.40. We walked quickly the mile to the restaurant while calling , on the way. There were no replies and the voicemail was full. When we arrived at Jujus at 7.02 we were that our table had been given away as they only hold the booking for half a hour . After getting the manager out who told us 1. no one was in the office to answer the phone 2. she had already given our table away 10 minutes ago 3. we are being rude and she didn't want to talk to us anymore . After pointing our that that means they didn't hold our table for the half hour, she finally relented and let us in saying she would push a table together but they had a booking at 8.30 so we would have to go by then. When we got to the table, it was clearly the one they had ready for us anyway so it was set for 8 and there was only 5 of us who went in the end. Also the restaurant was half empty and at no point until we left around 9.30 so no 8.30 booking were all the tables full. They said they had already redeemed all four wowchers so we were unable to cancel one although they did give us food for 8. Food itself was very nice , chow mein or green curries and once we were sat down it was a good atmosphere however the fight to get in spoiled it somewhat. Toilets also , although what was obviously an expensive refurb, had probably not been cleaned all day with overflowing bins and lots of paper on the floor. I'm not sure if staff had an issue with guests using wowchers instead of paying full price in which case don't use those sites or the fact that we are all girls that need to work for a living and lack high end designer clothes and bags. First bad wowcher/groupon I've had."