"Having dined here frequently, I knew what to expect. Or so I thought. It took 45 minutes for the main courses to arrive (our only course), which were look warm at best. Then after ordering pudding and waiting over half an hour for it to arrive (it never did) it was easier just to cancel it and cut our losses. The coffee was cold and still no sight of a simple sticky toffee and ice cream. Our server was lovely and advised he would see what his manager could offer us due to our inconvenience, but alas all they could offer was to take the price of the pudding off the bill (which we never even got and an apology. Then had the cheek to add a 10% service charge!! Highly disappointed as for over £80 at a 5* hotel I expected better. There was no such compassion offering even a couple of drinks for free, which any other restaurant would have done if not more. We weren’t the only ones to complain, in fact it seemed as if every diner today had something to say about their meals afternoon tea. Definitely left a sour taste in my mouth at having forked out something that for a fraction of the price could have had a three course lunch at another hotel close by and it would have been far superior. I have serious doubts as to whether we will return."
