Duck Watermelon Salad
Nirvana Kitchen

Nirvana Kitchen

61 Upper Berkeley Street, London, United Kingdom

Fish • Asian • Kitchen • Chocolate


"This was expected to be a great evening however, failed miserably. We were sat in the back of the restaurant near the fireplace (which was not on) it was cold in this room and we were ignored most of the evening. This was a special occasion for a friends' birthday and fell well below par of what is expected of this acclaimed restaurant especially that which is located in a hotel. We had several waiters/waitresses attend to us and the lack of communication between them was shocking. We were there to enjoy an evening with a nice meal not have to repeat ourselves to the waiting staff. Our drink order was taken about 15 minutes after we sat down and we had to wait a further 20 minutes to receive the same. We placed our order for starters and they were brought out one at a time and by the time the last person in our party received hers the person that got theirs first had finished. We wanted to eat together therefore made a request our mains be served together. When our main course eventually arrived there were items missing from what we had ordered, some dishes were cold and incorrect. We ordered the salmon and were given seabass. When we questioned this the manager insisted that it was salmon and not white fish. After we argued the point he reluctantly admitted we were given the chilean seabass not the Salmon. The dish was replaced as we neared the end of our main course. We were so hungry by this point that we just ate the food. In all honesty the food was nice but the whole experience was disappointing and unacceptable. We sat at our table at 6:30pm and did not leave until 10pm. This was not because were having a great time but due to lack of effective service. Whilst we were offered free drinks and some of the items removed from the bill it certainly did not make up for the ordeal.The staff need to be trained on how to effectively communicate with each other and up the level of service providing the diners with good efficient service."