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Banana Leaf Swansea

Banana Leaf Swansea

7 St Helen's Rd, SA1 4AW, Swansea, United Kingdom

Asian • Indian • Seafood • European


"I've eaten here a few times with my partner and always been blown away by the food, so for my birthday this year I thought I'd arrange a meal with some friends to share the deliciousness with loved ones. Big mistake. The restaurant clearly don't want to cater for large parties (there were 12 adults and 4 kids in our group . We booked an early table at 5pm to make this easier for the restaurant and free up the space for evening diners. From the moment of our arrival we were treated with utter contempt, bits of our order never turned up, drinks took ages to arrive. When it came to leaving, we were told we had underpaid by £25 but previously the waitress had said we had completely covered before I'd even paid my portion so the £25 I paid for my meal was essential the tip (way more than 10% . The hostile manager wouldn't let us leave and insisted we pay the missing money plus a tip. After we left we checked all our receipts (though most of us paid in cash , added them up and saw we had indeed been swindled. I am genuinely devastated because I have loved eating here until this point, but I won't be going back because of the way we were treated. If you are a solo diner or couple then please do visit because the food is absolutely out of this world, but if you are a large party please avoid the awful experience I was unfortunate to have at the hands of such a grumpy man completely devoid of human kindness (who really shouldn't be front of house ."

Balans Soho Society

Balans Soho Society

Unit 1034, Westfield Shopping Centre,, London, W127GA, W8 6SH, United Kingdom

Steak • Juice • Coffee • British


"We 've loved Balans for years and have made a point of visiting whenever we are in London. So I never thought I 'd write a negative review but unfortunately here it is. We were in for breakfast on Saturday and were very disappointed. There were issues (none major but nevertheless significant) with just about every item of food. When we were asked how the meal was I commented that we were very disappointed and that it wasn 't up to the usual standard. However the only response was 'I 'm sorry to hear that '. No questions were asked about why we were disappointed. No effort made to rectify the situation. Indeed the manager (who was on a stool at the bar when we came in) remained (on her perch) for the entire time we were there. We didn 't want much. We weren 't after any kind of compensation or recompense. We simply wanted to be respected as paying customers. In addition there were a large number of servers/waiters. Probably around five or six but they weren 't terribly attentive. They spent a lot of time chatting and certainly not checking on tables. As I didn 't recognise any of them I guess they are relatively new and still training, which is fair enough. But then the manager needs to be far more involved ensuring standards are maintained. We are back in London later in the week and (as I said) would normally be going to Balans, but now we really are not sure. With new places opening up all the time in Kensington I can see Balans really struggling which would be a great shame. But for now it isn 't anything like how it used to be and for us the joy of a meal at Balans has gone."