"We had made a reservation for afternoon tea at the Harlequin Restaurant in the Kingsway Hall Hotel during the Christmas period through Open Table. However, we discovered the day before our reservation that the hotel was closed for refurbishment and would not reopen until 2019. Despite our efforts, we were unable to find another suitable afternoon tea venue near Covent Garden at such short notice, so we had to change our plans entirely. It was disappointing to see the hotel closed when we passed by, and although I notified Open Table of the situation the day before, it was still a letdown to have our Christmas day out spoiled. We did receive a response from Open Table on the day of our reservation with an apology and additional points awarded, but it did not fully compensate for the inconvenience."
