"This was mine and my wife’s first visit to Titos and our initial impression was that this was a very smart little restaurant, with a relaxed vibe and with good smelling food cooking away in the background. Unfortunately the experience went downhill from there. First we were told there was no ice in the restaurant so they couldn’t make sangria and the waiter, who also seemed to be the manager, advised they couldn’t go out and get any as they were short staffed. We then settled on a beer for me and a wine for my wife which the waiter later admitted he forgot about, which was after we chased him for our drinks. We were also told that as we had a 7.45pm booking and the kitchen closed at 8, we had to choose our food ASAP otherwise they couldn’t cook what we wanted. Why take a 7.45pm booking then and why offer no flexibility in timings, especially as this was a bank holiday weekend so more people than usual would have been in the restaurant? Then we were told that a third of the menu items we chose were unavailable for various reasons anyway.....! The food came in a reasonable time and it was nice but it was still disappointing because it wasn’t really what we had wanted. Also, they forgot to bring us one of the tapas and didn’t even apologise properly when we pointed that out. Worse still, three quarters of the way though our meal we hear and see the same waiter filling an ice bucket with ice. Where did that come from? We tried to flag down some service but by the time we were successful we’d finished our food (and had not once been asked if then food was all okay and as expected, or if we needed another drink) so it was a bit late then to order a big jug of sangria. When challenged regarding the ice the waiter said he was “just about to come over and tell us”. Sadly he had not. Naturally we made our feelings known on the shambolic nature of the meal and service and in the end he agreed we would only pay for the food and not the two drinks we had each had."
