Fresh Garlic Fresh Garlic
Moulshi Munch

Moulshi Munch

55 Moulsham Street, CM2 0JA, Chelmsford, United Kingdom

Sushi • Asiatic • European • Wings Zone


"We used to be regular customers at this restaurant and would order from here weekly. However, over time, we noticed a decrease in the quality of the food and the deliveries were consistently late. There was never any apology for the delays, and when we inquired, we were rudely informed that they were too busy to hire more drivers. This resulted in longer wait times for customers. One time, we received an order that was so bad in taste and quality that we complained and were promised a free replacement. When we tried to place the next order, they initially refused to honor the agreement and attempted to charge us. Even after confirming that the next order should be free, they called back and asked for half payment. Another order arrived late with half of the meal missing. When we called to complain, the person on the phone was incredibly rude and unapologetic, stating that they were too busy. After demanding the rest of our meal, we were told it would take half an hour, but no delivery arrived. When we called back, we were informed that it would be another half hour. This level of service was completely unacceptable and consistently rude. The employee even went as far as saying that they didn't have a driver and didn't care if we never ordered from them again. We were shocked by his attitude. As a result, we have not ordered from this restaurant again, and we know others who have experienced similar issues. We highly recommend avoiding this establishment."

Patara - Oxford Circus

Patara - Oxford Circus

3 & 7 Maddox Street London, W1S 2QB, FSA Food H, United Kingdom

Thai • Sushi • Hotels • Asiatic


"Came here for dinner and the customer service was horrendous. We were ignored for a while and stood around waiting, despite several staff members walking past and making eye contact with us (no one was standing at the concierge reception desk). Then we were sent to the bar area to wait DESPITE having a reservation. They then proceeded to keep us waiting for a further minutes they only came to get us when I asked for the manager himself (clearly they had forgotten about us The manager then proceeded to question our booking saying it didn’t exist. I showed them proof of a confirmation email, which I received yesterday, to which the manager said ‘the booking is for tomorrow’ he didn’t even read the date which said it was for today. Bare in mind the restaurant was not that busy at all! There were several empty tables and despite this we were kept waiting. I’ve worked in customer service so I know when the staff do not care about their customers and that was evident right here. I am highly disappointed as what was meant to be a great night had an awful start thanks to Patara. Will never be coming back here. No food is worth the disrespect. It’s always disappointing when you’re rushing to make your booking on time, so as to not delay the restaurant but the restaurant couldn’t care less about seating you on time. And then they had the gall to add service charge to my bill! After the awful service!"