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Frankie Benny's

Frankie Benny's

The Orient, Centre, Trafford, United Kingdom

Pizza • Steak • Asiatic • Fast Food


"absolutely horrific from beginning to end. we had our 2 year old son with us, which means that meal times in the regular are made quite fast as we get the food at once and he eats quickly. not this time! we were there about 2 hours because of the shocking service. it wasn't busy and it seemed to be more employees than customers, so there was simply no excuse. highlights included: the woman asked for a j20, was brought quite another drink. small child received a color leaf and then said there were no crayons to use. he asked that all foods (beginners and main things) be brought out at the same time, we got the adult starter after about 20mins. no sign of the rest of the food. the adult starter was then deleted, and 20mins later the rest of the food arrived, including the child starter?! margherita pizza had practically no cheese on it and was flat cold, took a bite and sent him back what I have never done before! the replacement had a little more beeping, but still quite naked. had to remind the waiter several times to get cute. to dessert we ordered a coffee and an ice cream. nothing came up for over 20 minutes, we chased it up. then they brought the ice and ice. No sign of coffee at the place where we 'd finish the other desserts. I went in and canceled so we could go. the only plus point was when I asked to pay so that we could go, the waiter tried to serve the cashier and "pressed the wrong taste '. he went to another, until with a colleague, after 5mins of the head scratches, he then gave me a bill for. £9.70! Not bad for a three cursor meal for three of us with drinks. I paid and went, thought they had something for the terrible service, but about the reflexion and no one said everything I think they just messed up the bill. probably the worst culinary experience I've ever had, pathetic simply because we had a nice day and the sun seemed."

Frankie Benny's

Frankie Benny's

130 Dundee Street, DD1 5, Edinburgh, City of, United Kingdom

Steak • Drinks • Burgers • American


"It is my first time in this Frankie&Bennys but I have been many times in other ones. I came with my partner to have dinner and we were totally disappointed with the service given. The waitress a young lady, brunette and short hair took the wrong order. We wanted to have all the food together and not starters and mains as we had a cinema date.We got the starters, (never asked it they were ok) and when we got the mains (after waiting for a while) they were completely wrong and poorly presented. it was 2 carbonara, 1 with extra mushrooms and 1 w chicken and nduja sausage . We got the pasta without any bacon at all and we were like, where is the bacon? The waitress passed our order totally wrong to the kitchen, no bacon and chicken and mushrooms instead. We were offered for fresh new ones instead and this also took a long time to arrive. They came again the second time wrong, my partners pasta had no sausage this time. After being told they did it in. I asked the manager to have a closer look and once he did he agreed there was no nduja. At this point we decided to just eat as we were already too late for our cinema booking. The service overall was shocking. The waitress and waiter seemed they didn’t care at all about the job and the customers. No check backs on food even after the issues were raised. They never asked if we wanted more drinks! Definitely really poor customer service and they never tried to make it better. My advice to the GM of these place, get ride of these staff who make the brand Frankie&Bennys a really bad place to eat. They never gave us any discount or apology or tried to give us a sweet to forget the nightmare. I’ll def not coming back to this restaurant anymore!"