Meat • Steak • British • European
"Terrible service and very rude manager. Our family of was seated in the conservatory on a windy and rainy Sunday lunchtime. Unfortunately the table was placed in front of an external door which was opened and closed by waiting staff and the manager at...least times during our meal. Needless to say this was very cold and windy and sent napkins etc on the table flying each time. I politely asked the waitresses twice if there was another way they could access the table in the outside seating area. They apologised and at times used an alternative route but still continued to frequently open and close the door. Our own waitress Eloise was very polite and as helpful as possible in the circumstances. She offered to move us to another table but by this time we were half way through our meal and the kids were fully settled. Despite speaking to waiting staff twice the manager (who was amongst those continually opening the door) avoided eye contact. Eventually a guest from outside opened the door to come in and a large gust of wind ripped it off its hinges, knocking over a standard lamp on to my year old son. My husband tried to help the waitress lift the door back on to its hinges to no avail. At this stage the manager came over to try to fix the door and my husband made a comment about it being opened and closed so often on a windy day. Our waitress moved us to another table so the children could finish their desserts. The manager then came over and accosted my husband for speaking to him about the door! When my husband replied that he had avoided us until another guest broke the door and my son was hit by a lamp he simply walked away. No reduction in the bill or apology. I expressed to the waitress that we appreciated her help but the manager is terrible. Food was ok. We will not be back."
Pubs • Meat • Beer • Steak
"I have been looking forward to going to this place for a long time as it’s local to me. On entry I did feel like it was an issue to the staff that I am exempt from wearing a facial covering even though I was...wearing a lanyard and a badge stating that I’m exempt. We were seated and showed the menus and ordered a good Sunday roast. When the food came out and the vegetables came out afterwards we asked is this for both of us or is the single portion they said it was for both of us but it was smaller than what one person might eat so complained and they brought out more vegetables for us which was very nice. The beef tasted amazing although the horseradish sauce was not necessary as it ruined the flavour that the beef which was seasoned greatly already. The vegetables seem to be dry like they’ve been cooked earlier but been sitting on a hot plate. My partner had the chicken with salsa Verde which was a little bit strange she did moan about the vegetables; Kale and beetroot are not your regular Sunday roast accoutrement. I went to the men’s toilet and all the urinals were overfilled no signage saying that the toilets are broken also the hand dryer didn’t work. After the meal we complained to our server about the things that we felt were amiss and he said he had to report to his manager also tried to say that they couldn’t get a plumber to fix the toilet. in my opinion they should have at least cordoned off the toilets and made alternative arrangements. When it came to paying the bill we asked to leave specific amounts including a tip after paying the first half and then the second half we were informed we couldn’t leave a tip via card no cash even though we had requested to do so prior to payment. Not rushing back here, have had so much better everywhere else. I do wonder how businesses stay afloat!!"
