Phone: +441202701531
Address: 53 Cliff Drive Canford Cliffs Poole, Dorset BH13 7JF, BH13 7JG, United Kingdom
City: Poole
Menu Dishes: 35
Reviews: 2515
Website: http://www.the-plantation.co.uk/
"Terrible service and very rude manager. Our family of was seated in the conservatory on a windy and rainy Sunday lunchtime. Unfortunately the table was placed in front of an external door which was opened and closed by waiting staff and the manager at...least times during our meal. Needless to say this was very cold and windy and sent napkins etc on the table flying each time. I politely asked the waitresses twice if there was another way they could access the table in the outside seating area. They apologised and at times used an alternative route but still continued to frequently open and close the door. Our own waitress Eloise was very polite and as helpful as possible in the circumstances. She offered to move us to another table but by this time we were half way through our meal and the kids were fully settled. Despite speaking to waiting staff twice the manager (who was amongst those continually opening the door) avoided eye contact. Eventually a guest from outside opened the door to come in and a large gust of wind ripped it off its hinges, knocking over a standard lamp on to my year old son. My husband tried to help the waitress lift the door back on to its hinges to no avail. At this stage the manager came over to try to fix the door and my husband made a comment about it being opened and closed so often on a windy day. Our waitress moved us to another table so the children could finish their desserts. The manager then came over and accosted my husband for speaking to him about the door! When my husband replied that he had avoided us until another guest broke the door and my son was hit by a lamp he simply walked away. No reduction in the bill or apology. I expressed to the waitress that we appreciated her help but the manager is terrible. Food was ok. We will not be back."
All prices are estimates on menu.