Homemade Beef Burger
Garden Room Cafe

Garden Room Cafe

Mansion Lane, Leeds, United Kingdom

Tea • Soup • Steak • Coffee


"I can see why the previous reviews are so poor. I visited here with my family this afternoon after booking for Saturday Brunch. I never leave reviews but I am so appalled at the service. On arrival we were struggling to open the doors as...the second was bolted. The staff watched my partner struggle to bring a pram in. When we arrived the staff just stared at us then asked were we ok. We were late for our table and they let us know that. It was teaming raining this morning and I had a newborn and 2 young children with me. So you can appreciate its hard to get out. The lady serving at the till was very rude. She wasn’t pleasant and when we asked for a children’s menu she was abrupt. If children are not welcome they should state this on the website. On the menu it stated ‘stackable pancakes’ and when arrived they were 2 small scotch like pancakes. The food was cold as if it had just been heated up rather than freshly cooked. And to make matters worse there was a long grey hair in my food. When I went to speak to the desk the woman didn’t apologise she just said she would get me another one. There was no apology or offer of compensation. When we were leaving again they had bolted the door so we couldn’t get through and stood around instead of holding the door. Considering the price of such small portions of food you would think the service would be immaculate. The staff sounded like they should be well mannered but every single member seemed like they just didn’t want to be there. Maybe you need to look at how the team are treated or the team working behind the scenes as there is clearly something not right."

Blue Harbour

Blue Harbour

250 High Street Bromley, Greater London BR1 1PG, BROMLEY, United Kingdom

Cafés • Steak • Seafood • European


"So, I have been here once before the food was absolutely AMAZING and I have been really looking forward to coming here again The lobster last time was the most amazing lobster I have ever eaten in the UK. a good size, cooked to...perfection! On this occasion sadly, I feel as though the standard has completely dropped. The lobster was mushy which suggests it had not been stored properly (this usually happens when the lobster has been killed and left in the fridge for too long so the enzymes begin to break down the meat) I also found a hair at the side of my plate I let the waiter know and he just said ‘at least it’s not on your food, and wiped it off with his finger’ no apology that was it. I said nothing after this because I could sense by his energy that me saying anything more was going to become a battle I didn’t not have the energy for on this occasion Anyway I started writing my review and the waiter had seen so said ‘it’s that about me’ so I explained to him my concerns with the food. And he said ‘ok don’t damage the business’ He also explained that it’s the same chef etc but in all honesty that’s none of my business, from having such an amazing experience before to this. I am deeply disappointed. He did remove a apple juice and the service charge from the bill and apologised that the food was not the same and hoped we would have a better experience next time. This didn’t do much as I didn’t plan on paying the service charge anyway. Unfortunately I won’t be returning as that was a waste of on a unsatisfactory meal for people."