Homemade Beef Burger
Sheldrakes

Sheldrakes

Banks Road, WIRRAL, United Kingdom

Kebab • Pizza • Steak • Seafood


"I had heard such great things about this place and my partner decided to book a meal here for my birthday and with it being my first time at this restaurant i was expecting alot more, i had contacted the Facebook page whilst still at the restaurant a week ago and i am yet to receive a response, my comments are below uch a shame. The location and scenery are beautiful however for my first time at this beautiful restaurant and im extremely disappointing . The service was awful. I attended with my partner for my birthday and we had booked a table but on arrival we had to ask where we were to be seated in which we were advised to take a seat anywhere then we waited for ages for menus which we then had to go to the bar to ask for them. My partner arrived back at our table with the menus which where printed pieces of paper, that wouldn't normally bother me but the price you pay you expect more than this. We then had to go to the bar to order our meal as none of the staff attended our table for a long time. Whilst waiting for our food a few coupled advised us that we need good luck as they have had terrible service. When our food arrived we waited a considerable amount of time without any cutlery so my partner had to ask for it. The whole service wasn't good at all and its such a shame as its a beautiful place. I expected alot more and with it being my first time here and it being my birthday i am very disappointing. Apologies but we even had to go to the bar to settle the bill when another 2 couples had to complain about the service and had to leave without their food after waiting 2 hours for their food and it wasnt very busy. We waited over 10minutes at the bar to pay our bill to which the girls didnt even know what we had and had to ask us what we ate and one girl was very rude and didnt seem to want to be there she even had holes in her tights. Such a shame, they didnt even knwo what we had to drink let alone the food and when we advised our table number the staff had to go out to check? please may i have a response"

The Highwayman's Haunt

The Highwayman's Haunt

Old Exeter Rd, Teignbridge, United Kingdom

Meat • Steak • Cheese • British


"We often come here for Sunday carvery which is very good so thought we would try an evening meal for my Mum's birthday. I am afraid the overall service let down the whole experience. When we arrived, instead of being taken to our table by the waitress, she just pointed and said you are at that table over there. After being to a busy bar area to get our drinks we found out that the 2 waitress standing around did not take orders so we had to go back to the busy bar again and wait to give our food orders. When the food came it was very good, especially my seafood platter. Everyone thought the food was good except for my Mum who had gone for one of the specials. It was so poor especially for being a special. She had one tiny piece of fish with no sauce, 4-5 very small new potato's, a few carrots and a few bits of broccoli. All the veg was hard and there was not enough to satisfy even a person with the smallest appetite. We told the waitress about the hard veg but she just said oh right and there was no apology. When we spoke to the chap at the bar and said why don't the waitress take the orders he said he liked people to come to the bar so the staff could meet them. We all felt this was a lame reason and probably did not trust the teenage waitresses to take the orders. It is a real shame as the place is lovely and the food generally is pretty good but is missing a professional touch. We said we would not return for an evening meal but just stick to the Sunday Carvery."

The Highwayman's Haunt

The Highwayman's Haunt

The Highwayman's Haunt Chudleigh Newton Abbot, Devon TQ13 0DE, Teignbridge, United Kingdom

Pubs • Casual • British • Seafood


"We often come here for Sunday carvery which is very good so thought we would try an evening meal for my Mum's birthday. I am afraid the overall service let down the whole experience. When we arrived, instead of being taken to our table by the waitress, she just pointed and said you are at that table over there. After being to a busy bar area to get our drinks we found out that the 2 waitress standing around did not take orders so we had to go back to the busy bar again and wait to give our food orders. When the food came it was very good, especially my seafood platter. Everyone thought the food was good except for my Mum who had gone for one of the specials. It was so poor especially for being a special. She had one tiny piece of fish with no sauce, 4-5 very small new potato's, a few carrots and a few bits of broccoli. All the veg was hard and there was not enough to satisfy even a person with the smallest appetite. We told the waitress about the hard veg but she just said oh right and there was no apology. When we spoke to the chap at the bar and said why don't the waitress take the orders he said he liked people to come to the bar so the staff could meet them. We all felt this was a lame reason and probably did not trust the teenage waitresses to take the orders. It is a real shame as the place is lovely and the food generally is pretty good but is missing a professional touch. We said we would not return for an evening meal but just stick to the Sunday Carvery."

The Plantation

The Plantation

53 Cliff Drive Canford Cliffs Poole, Dorset BH13 7JF, BH13 7JG, United Kingdom

Meat • Beer • Steak • British


"Terrible service and very rude manager. Our family of was seated in the conservatory on a windy and rainy Sunday lunchtime. Unfortunately the table was placed in front of an external door which was opened and closed by waiting staff and the manager at...least times during our meal. Needless to say this was very cold and windy and sent napkins etc on the table flying each time. I politely asked the waitresses twice if there was another way they could access the table in the outside seating area. They apologised and at times used an alternative route but still continued to frequently open and close the door. Our own waitress Eloise was very polite and as helpful as possible in the circumstances. She offered to move us to another table but by this time we were half way through our meal and the kids were fully settled. Despite speaking to waiting staff twice the manager (who was amongst those continually opening the door) avoided eye contact. Eventually a guest from outside opened the door to come in and a large gust of wind ripped it off its hinges, knocking over a standard lamp on to my year old son. My husband tried to help the waitress lift the door back on to its hinges to no avail. At this stage the manager came over to try to fix the door and my husband made a comment about it being opened and closed so often on a windy day. Our waitress moved us to another table so the children could finish their desserts. The manager then came over and accosted my husband for speaking to him about the door! When my husband replied that he had avoided us until another guest broke the door and my son was hit by a lamp he simply walked away. No reduction in the bill or apology. I expressed to the waitress that we appreciated her help but the manager is terrible. Food was ok. We will not be back."