"Unclean Premises When we arrived at Chapati Junction, all the tables were stained with food, many with plates and food debris still remaining. We sat at a dirty table but the staff made no effort to clean it until being explicitly asked. Improper food handling the staff member on duty conducted a call on his mobile phone while simultaneously preparing our food. Food only partially heated We ordered 2 veg samosas followed by 2 vegetable curries with rice. The potatoes were warm on the outside but still cold in the middle. The overall temperature of the food was tepid, lukewarm. The food had been partially heated by microwave into the ‘danger zone’ but had not been heated thoroughly. When this was raised with the staff on duty (as soon as we could get to the counter after another customer had ordered), we were told that the food wasn’t heated thoroughly because “some people don’t like it too hot”. Hair in food there was a thick, grey hair in the food, matching the exact length and colour hair of the staff member who prepared it. Aggressive staff When questioned about the hair, the staff member became aggressive and told us it was a slice of onion. Forced Payment In light of all the issues above, we did not feel safe eating at Chapati Junction and tried to negotiate a partial payment, i.e. we would pay for the samosas which were fine, but not the unclean, lukewarm mains. The staff member continued to be aggressive and told us we were trying to “rip him off”, so we paid in full and left."
