Phone: +441923859111,+441923618577
Address: 114 Watling Street, Radlett United Kingdom, United Kingdom, WD7 7AB
City: Radlett United Kingdom
Menu Dishes: 35
Reviews: 9
"We have been to this Pizza Express many times and have had good and bad experiences. I cannot honestly say that it has ever been great but it is more convenient than Watford and St Albans. Our latest experience was not good. Our teenage daughter order a milk. When it arrived she said that it tasted funny, kind of sweet, warm and was yellow in colour.... there was also something black (like a piece of black pepper) floating in it that she took out. My husband tried it and said that it was off. I asked if he was sure as it could be condensed milk, so he told me to try it. It tasted warm and weird. It was certainly not fresh nor been kept in the fridge. We told the waiter (who could also be the manager). He said that he was sorry and walked off trying it and then came back with the bottle putting the bottle in our faces to show us that it was not out of date. We started to feel really uncomfortable. We did not expect to have to defend our daughter saying that the milk she was given tasted funny and did not want another one. The waiter started to act unprofessional and made us feel that we never want to go there again. We had not said that it was out of date, we'd said that it was off. We explained that this can happen when milk is left out and the milk was not cold! Then he took the bottle of milk back and left it on the counter with a brand new bottle of milk. I could see the bottles on the counter for over 20 minutes. We felt that this was poorly dealt with. Service was pretty poor as it often is since they started using online delivery companies. It appears that deliveries take priority. At the end of the meal we decided to have tea while we waited for our daughters to eat their ice creams. We'd forgotten about the milk incident earlier as the service was taking too long and assumed that the bottle of milk would have been disposed off. To my surprise they poured the gone off milk into jugs for our tea. There was only an inch and a half at the very most of milk left in the large bottle... why did they not throw it out?? Again we had to call someone over regarding the one off milk. The waitress brought out the new bottle and poured out more milk for our tea. Meanwhile our daughters ordered their ice creams. The ice creams turned up with the warmed frothy milk and my eldest tried it and said that it tasted like the milk from earlier. We told her not to drink it. We felt that they'd given the gone off milk to them on purpose to trick them into drinking it, then after they'd drunk it say that it must have been OK as they'd drunk it. Our youngest drank all of hers. Just before our youngest went to bed she had an upset tummy that was still playing up the following day. Was it the milk? She had not had anything else at home that could have caused it. We will not be returning to this restaurant for a variety of reasons. Even when this restaurant does not have a lot of customers it is really noisy and incredibly hard to talk to each other and the service is really slow. You literally sit down and they will ask if you are ready to order, knowing that you will not be and then do not return for at least 10 15 minutes and then you are trying to get their attention. The food takes ages to arrive that has often been sitting in the kitchen waiting to be brought over. There appear to be enough staff but they just stand around in the kitchen waiting for food, rather than clearing tables and asking if everything is OK or if you need another drink, etc. If you order water for the table you might need to ask several times."
All prices are estimates on menu.