"Disappointing experience after deciding to book here having read many great recent reviews. Maybe just caught them on a poor night. Arrived 8.45 for pre booked 8.45 table which wasn't quite ready. Front of House advised table not quite ready. Didn't offer any drink or menu to look at. Came back 10 mins later said if wouldn't be long, this time no drink offered but menus were provided. It felt a bit awkward waiting at entrance. Sat at table and ordered Oysters which were good, scallops and mini Moules which were good. A new waitress looked after us who although quite inexperienced was good fun and very pleasant. No issue at all with her service Ordered Monkfish and Lobster Thermidore and 2 sides. Monkfish was very average (i was asked if i was happy to have on the bone and it felt like they were low on stock, very little fish arrived and felt like they would have been better saying monk fish was off menu than trying to sell a portion that was inadequate) and the Lobster was rubbery and very chewy, the sides were forgotten and we had to ask for them. Complained to the manager and she offered a refund on the mains and sides which we accepted. Had to push to get the service charge removed which was pretty cheeky I would say. In summary the food quality of mains wasn't good, the welcome was poor but they did handle the complaint ok and were very forthcoming with amending bill to keep us happy which suggests to me they knew it was poor."
