Pubs • Steak • Cakes • British
"Stopped coming here a year ago because of many issues, but reluctantly retuned early June to find the place had transformed back to what i remembered from years gone. Warm and welcoming with a lovely atmosphere. Everything was a plus the staff were so friendly one Emily in particular. We as a family thought new owners had taken over. As the management seemed different and to be fair the food was amazing. and despite the cost this was a treat that was truly worth it. We all couldn't wait to return. However fast forward a few months we all returned as a group to be so disappointed in the whole experience. The atmosphere we loved seemed to have disappeared and the feeling of warmth had gone. service was average but the food was so below par. we decided to ask why this had happened but was met by rudeness on a great scale by a young man claiming to be the assistant. Who claimed no one else had complained so what was the problem. No apology at all. We were goin to ask for a full refund but my wife decided to leave as she was too upset. The Manager came out as we left. too late if me and my whole party were concerned. I'm sure he was the Chef before, Perhaps he should return to the kitchen. This has always been considered a treat at the bunk what with the cost of living crisis. But myself and my friends will now spend our money somewhere else where you can get real value for money where people know what customer service and standards really are and your given that feeling that you would love to return. Here none of us will return and hope this review and experience may help others when thinking of treating themselves or using those extra pennies that are precious. Have no idea what is goin on here what a disaster. We all felt Cheated."
